Andrew St. Jacques
Norwalk,CT
Summary
To drive business growth and enhance customer relationships using a robust decade of experience in project management, sales, and marketing. I leverage my expertise in managing teams and the full sales lifecycle, from conception to execution, to generate revenue effectively.
Overview
10
10
years of professional experience
Work History
Senior Project Manager - National Accounts
US Industrial Corp.
Norwalk, CT
01.2016 - 04.2023
- Spearheaded project management for over 500 national customer accounts, focusing on timelines, communication with customers and vendors, logistics, and fostering repeat business
- Achieved exceptional customer retention by providing outstanding support and maintaining strong communication
- Cultivated trust and rapport with customers through transparency and honesty throughout the project lifecycle
- Gathered regular customer feedback to ensure satisfaction and promptly resolved any outstanding issues
- Identified and capitalized on professional service opportunities within existing customer accounts
- Successfully handled government GSA contracts, ensuring compliance and quality
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Managed all aspects of the customer experience
Systems Administrator - IT Dept.
US Industrial Corp.
Norwalk, CT
01.2018 - 04.2023
- Managed the setup and troubleshooting of local office networks
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Oversaw the procurement of office equipment, provided technical training to new hires, and managed added responsibilities while meeting sales quotas and overseeing projects.
Project Manager - Regional Accounts
US Industrial Corp.
Norwalk, CT
01.2014 - 01.2016
- Provided material handling equipment and warehouse optimization solutions to customers in the Northeast territory
- Prepared comprehensive client quotes, architectural drawings, and monitored project timelines
- Conducted site visits to assess customer needs and provided expert recommendations
- Coordinated with various departments to ensure project compliance
- Maintained client lists and cultivated ongoing client relationships.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
Marketing Coordinator
US Industrial Corp.
Norwalk, CT
07.2013 - 01.2014
- Executed marketing campaigns across multiple platforms, designed advertising materials, and administered company websites and e-commerce listings.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Education
Bachelor of Arts in Communication -
University At Buffalo
Buffalo, NY2013
Skills
- Project Management
- Account Management
- Client Relationship Management
- Client Liaison
- Schedule Coordination
- Logistics Coordination
- Project Planning
- Detail Oriented
- Adobe Creative Suite
- AutoCAD/Autodesk Suite
- MS Office Suite / G-Suite
- Microsoft Teams
Timeline
Systems Administrator - IT Dept.
US Industrial Corp.
01.2018 - 04.2023
Senior Project Manager - National Accounts
US Industrial Corp.
01.2016 - 04.2023
Project Manager - Regional Accounts
US Industrial Corp.
01.2014 - 01.2016
Marketing Coordinator
US Industrial Corp.
07.2013 - 01.2014
Bachelor of Arts in Communication -
University At Buffalo