Loren Shuford
Montgomery,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Fleet Manager
Hogan Transportation
05.2024 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Freight Broker/Dispatcher
HK Logistics LLC
06.2020 - Current
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Communicating with customers about freight details, delivery or pickup times, and special handling requests
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Keeping track of transportation regulations and laws to ensure that truck drivers comply
- Reviewing drivers’ logs, including dispatched calls and arrival times
- Monitoring truck repairs and maintenance schedules
- Logging customer shipping schedules and complaints.
Freight Broker
RXO
10.2022 - 04.2023
- Verify pickup information to ensure freight is ready all the way until freight is delivered and constantly update MercuryGate with notes
- Identify carrier requirements
- Support and grow the company's current book of business by providing excellent service
- The primary responsibility would be to provide superior customer service to customers and carriers while negotiating freight at competitive rates and handling the coordination of that freight with accuracy and attention
- Handle high volume of calls, 50-150 calls daily
- Solicit new business from shippers, manufacturers and distributors
- Manage and develop business customers
- Lead generation (leads are not provided)
- Request & verify contracts/credit lines/insurance
- Assess customer and carrier needs quickly
Receiving Clerk
Dollar General Fresh Distribution
01.2020 - 05.2021
- Comparing purchase orders with invoices and packaging lists
- Inspecting deliveries to ensure they match order and invoice criteria
- Receiving and signing for deliveries
- Unloading deliveries from trucks
- Processing returns for incorrect or unsatisfactory items
- Organizing and storing received items in appropriate areas
- Updating inventory with received items
- Communicating with vendors regarding delays or problems
- Maintaining records of orders, delivery details, etc.
Reservations Sales Specialist
U-Haul International Inc
04.2018 - 03.2019
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries
- Provided clients with assistance in preparing required travel documents and forms
- Collaborated with fellow educators to strategize best tactics for improving student learning
- Managed and tracked inventory, documenting supplies for reorder
- Supported students by recommending resources for internships and cooperative employment.
Technical Support
Conduent
07.2017 - 03.2018
- Work from home agent
- Assisting customer's with billing and account issues
- Resetting account to function as normal
- Educating customers how to utilize their payment options to their ability
- Issuing/denying refunds when needed
- Cease active subscriptions when requested
- Identified production concerns and worked with supervisors to understand and remedy situations
- Completed daily inspection rounds covering all facility equipment and machinery
- Checked software programs for usability, functionality and design issues
- Collaborated with all key stakeholders to understand client's anticipated outcome for product testing
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Command Post Controller/ TACC
United States Air Force
01.2015 - 03.2017
- Command and control over all AMC missions
Assembly Line Production Worker
Daehan Solutions
05.2014 - 01.2015
Education
Associate's degree -
Skills
- Outbound calling
- Emergency Management
- Inventory
- Inventory control
- Product testing
- Problem-solving
- Team player
- Inbound and outbound
- Dispatch
- Coordinator
- Transportation Management Systems
- Transportation Management
- Freight Experience
- Logistics
- Usability
- Help Desk
- Supply Chain
- ERP systems
- SAP ERP
- Inside sales
- 4G/LTE
- Windows
- Cisco routers
- Typing
- Remote access software
- Operating systems
- Computer networking
- Leadership
- Linux
- Search engines
- Customer support
- Documentation review
- SKILLS
- Reporting and documentation
- Troubleshooting
- Dataset analysis
- Area management
- Office equipment proficiency
- Inbound and outbound calling
- Problem-solving abilities
- Active listening
- Microsoft Office expertise
- Product organization
- Senior leadership support
- Adaptive team player
- Administrative assistant
- Medical records
- Medical terminology
- Payroll
Additional Information
- Certifications and Licenses Forklift Certification , Top Secret Clearance Aircraft Dispatcher
Timeline
Fleet Manager
Hogan Transportation
05.2024 - Current
Freight Broker
RXO
10.2022 - 04.2023
Freight Broker/Dispatcher
HK Logistics LLC
06.2020 - Current
Receiving Clerk
Dollar General Fresh Distribution
01.2020 - 05.2021
Reservations Sales Specialist
U-Haul International Inc
04.2018 - 03.2019
Technical Support
Conduent
07.2017 - 03.2018
Command Post Controller/ TACC
United States Air Force
01.2015 - 03.2017
Assembly Line Production Worker
Daehan Solutions
05.2014 - 01.2015