Loren Smith
Fort Worth,TX
Summary
Proactive and friendly customer service professional dedicated to consistently meeting and exceeding expectations in every interaction. Strong emphasis on timeliness and professionalism, possessing extraordinary communication skills to effectively build and cultivate relationships, ultimately driving business retention. Successfully handled numerous services throughout my career, contributing to a list of accomplishments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
TeleTech Holdings
Remote (Temporary)
10.2024 - 12.2024
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Delivery Driver
Instacart
Remote
03.2024 - 10.2024
- Loaded and unloaded packages carefully, maintaining product integrity.
- Navigated local streets to ensure timely delivery of goods.
- Used handheld devices to track and confirm delivery status.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Delivered packages to customer doorsteps and business offices.
- Delivered packages on time by planning optimal delivery routes.
- Completed on-time deliveries by choosing best and most efficient routes.
Associate Benefit Advisor
eHealth Insurance
Remote
07.2023 - 03.2024
- Build strong rapport with customers
- Be knowledgeable and explain healthcare plans
- Comply with HIPPA Regulations
- Active listening
- Make the sales
Delivery Driver
Uber Eats
09.2021 - 07.2023
- Pick up orders from local restaurants and delivery to customer
- Customer Service
- GPS Routes
Assistant Manager
Roscoe Property Management
03.2019 - 09.2021
- Address and resolving residence questions and concerns
- Managing Accounts
- Customer Service
- Assistanting Property Management
Release of Information Specialist
Texas Health Resources
05.2017 - 03.2019
- Verified authorization for health insurance and (HIPAA) compliances
- Maintain the level of understanding of all legal aspects
- Receiving inbound phone calls
- Call Center
Customer Service
Teletech
03.2015 - 05.2017
- Inbound and outbound calls
- Insurance agent
Education
ASSOCIATE'S - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College
05.2014
Skills
- Licensed Insurance agent
- Customer Service
- Problem Solving
- Active Listening
- Excellent Attention to Detail
- Medical office
- Property Management
- Medicare
- Multitasking
- HIPAA compliance
- Insurance sales
Certification
- Compliance Certificate, 08/20
- Excel Certificate, 10/22
- Life, Health, and Accidental Insurance License, 08/23
Timeline
Medicare Sales Agent
TeleTech Holdings
10.2024 - 12.2024
Delivery Driver
Instacart
03.2024 - 10.2024
Associate Benefit Advisor
eHealth Insurance
07.2023 - 03.2024
Delivery Driver
Uber Eats
09.2021 - 07.2023
Assistant Manager
Roscoe Property Management
03.2019 - 09.2021
Release of Information Specialist
Texas Health Resources
05.2017 - 03.2019
Customer Service
Teletech
03.2015 - 05.2017
ASSOCIATE'S - HEALTH INFORMATION MANAGEMENT
Southwest Mississippi Community College