Lorena Amezquita
Las Vegas
Summary
Accomplished Real Estate Agent at Century 21 Americana, adept in negotiation and customer service, significantly exceeding client expectations. Demonstrated strong organizational skills and fluency in Spanish, ensuring seamless transactions and fostering repeat business. Proven track record in boosting revenue and streamlining operations across hospitality roles, enhancing guest satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Century 21 Americana
Las Vegas, NV
11.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
Front Desk Agent
Aria Hotel & Casino
3730 S Las Vegas Blvd, Las Vegas, NV 89158
12.2009 - 11.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
Treasure Island Hotel & Casino
3300 Las Vegas Blvd S, Las Vegas, NV 89109
09.2006 - 12.2009
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Pool Cashier
The Mirage
3400 South Las Vegas Boulevard
05.2005 - 09.2006
- Ensured a clean and organized cashier area, contributing to a positive pool environment.
- Maintained updated knowledge of pricing, discounts, and pool policies to provide accurate information to guests.
- Increased pool revenue by upselling available services and promoting special events.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Hotel Management
University of Nevada
4505 S Maryland Pkwy, Las Vegas, NV 89154High School Diploma -
Las Vegas High School
6500 E Sahara Ave, Las Vegas, NV 8914205-2005
Skills
- Strong organizational skills
- Works well independently
- Excellent customer service
- Cash handling
- Fluent in Spanish
- Problem-solving skills
Timeline
Real Estate Agent
Century 21 Americana
11.2018 - Current
Front Desk Agent
Aria Hotel & Casino
12.2009 - 11.2021
Front Desk Agent
Treasure Island Hotel & Casino
09.2006 - 12.2009
Pool Cashier
The Mirage
05.2005 - 09.2006
No Degree - Hotel Management
University of Nevada
High School Diploma -
Las Vegas High School
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