Lorena Ascencio
Kissimmee,FL
Summary
Summary
Diligent, focused Community Service Worker with ability to develop strong connections within a targeted population to maximize outreach and services. Effective at multi-tasking while maintaining a sharp focus on the end objective. Highly capable at interacting with people from all walks of life within the general public.
Overview
4
4
years of professional experience
Work History
Cook/Manager
Wingstop
Peachtree City, Georgia
05.2023 - 11.2023
- Checked completed orders for correct quantity and quality.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Ordered supplies as needed for the kitchen.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Resolved customer complaints regarding food quality or services provided.
- Monitored stock levels of food items and ordered more when necessary.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Customer Service
Johnny's Pool Super Center
Clermont, Florida
07.2022 - 09.2022
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Provided accurate, valid, and complete information to customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided excellent customer service throughout each call.
Picker Packer
Partner Personnel
Orlando, Florida
05.2020 - 07.2021
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Labeled boxes and placed in outbound collection areas.
- Stocked shelves with incoming merchandise as needed.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Trained new employees regarding warehouse procedures and standards.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Reported any damaged products to supervisor immediately upon discovery.
- Issued supplies, materials and products to team members based on information from requisitions.
Education
High School Diploma -
St.Croix Adult Education
U.S. Virgin Islands06-2020
Skills
- Box building and packing
- Item selection
- Order ticket reading
- Packing materials
- Pick-list processing
- Product packaging
- Time management
- Order verification
- Work order processing
- Product Inspections
- Warehouse safety
- Space utilization
- Stock replenishment
- Staff scheduling
- Performance improvement
- Employee recruitment expertise
- Customer engagement
- Team management
- Shift management
- Customer-oriented
- Passion for customer satisfaction
- Customer service best practices
- Food safety measures
- Customer interaction
- Table service
- Food safety
- Food presentation
- Order taking
- Email and phone orders
- Cash handling expertise
- Cleaning and sanitizing
- Kitchen cook lines
- Food preparation
- Check processing
- Drawer management
- Cash register operation
- Patience and composure
- Customer satisfaction
- Customer focus
- Payment processing
- Product knowledge
- Positive and professional
- Cash handling
- Refund handling
- Adaptability and flexibility
- Account management
- Cash management
- Reliability and punctuality
- Customer complaint resolution
Timeline
Cook/Manager
Wingstop
05.2023 - 11.2023
Customer Service
Johnny's Pool Super Center
07.2022 - 09.2022
Picker Packer
Partner Personnel
05.2020 - 07.2021
High School Diploma -
St.Croix Adult Education