Lorena Brown
NJ Retina
Somerville,NJ
2
Languages
12
years of professional experience
Results-driven operations associate skilled in managing daily workflow who improves patient experience and operational efficiency by enhancing customer relationships and teamwork through integrity and empathy and drive.
Work History
Patient Services Representative
2 Years 1 Month- Helped patients by managing check-in and check-out processes to enhance patient experience.
- Assisted patients with insurance verification and explained benefits to enhance understanding and facilitate access to care to uphold data integrity.
- Delivered exceptional customer service in fast-paced healthcare environment seeing up to a hundred and twenty patients daily.
- Completed office tasks such as document filing, patient chart preparation, and appointment scheduling by electronic health record systems, such as Athena and MDI.
COORDINATOR/SUPERVISOR
2 Years 9 Months- Coordinated front-end operations to ensure logical flow and support for team.
- Managed customer interactions to resolve findings and complaints, ensuring positive experiences for customers and team.
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Led team meetings focused on performance improvement, fostering a culture of continuous feedback and development.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Cash-office experience and money-counting ensuring we met our daily goals in a successful manner.
LEAD / BRAND AMBASSADOR
2 Years 3 Months- Engaged guests through interactive brand experiences and product demonstrations.
- Trained new ambassadors on brand messaging and customer engagement techniques.
- Crafted targeted outreach strategies to elevate brand messaging awareness among key audiences.
- Fostered strong client relationships through professional interactions, enhancing customer satisfaction.
- Improved team performance by conducting regular training sessions and providing constructive feedback to brand ambassadors.
- Cultivated a positive team culture by fostering open communication, collaboration, and mutual respect among brand ambassadors.
Education
Diploma - Flight Attendance
- Flight Attendance
- Counter
- Inflight life-saving training
Translation and Interpretation - Language Interpretation and Translation
- Spanish linguistics master
- English linguistics master
- Conversational French diploma
- Globalization and culture studies
Skills
Patient Care Coordination
Patient Scheduling
Patient advocacy
Workflow Optimization
Support Services
Time Management
Insurance verification
Team Collaboration
Staff Training
Active Listening
Adaptability
Professional Demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Services Representative
NJ Retina
08.2024 - CurrentRead More
COORDINATOR/SUPERVISOR
Tjmaxx & Homegoods
11.2021 - 08.2024Read More
LEAD / BRAND AMBASSADOR
Heavenly Ski Resort
12.2014 - 03.2017Read More
Escuela Columbia
Diploma from Flight Attendance
Read More
UPC Universidad Peruana De Ciencias Aplicadas
Translation and Interpretation from Language Interpretation and Translation
Read More