Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Carbajal

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Diligent professional offering experience in aggressively promoting and selling products to achieve company quotas and expectations. Accommodating, welcoming, and skilled in recommending merchandise based on individual requirements.

Overview

6
6
years of professional experience

Work History

Key Holder/Social Media Assistant

Plato's Closet
Merrillville, Indiana
06.2019 - Current
  • Opened and closed the store following established procedures and protocols.
  • Trained new employees on customer service practices and company policies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
  • Created engaging content including text, images, videos, polls, and stories across multiple social media channels.

Sales Representative/Government Contracting Specialist

Steel Cities Steels
Burns Harbor , IN (Remote)
06.2024 - 08.2025
  • Increased customer base by 25% through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Handled customer inquiries and resolved issues to maintain positive relationships with clients.
  • Listened to customer needs to identify and recommend best products and services.
  • Ensured compliance with federal procurement regulations by conducting audits of contract documentation and procedures.

Outside Sale Intern

Steel Cities Steels
Burns Harbor , IN (Remote)
01.2024 - 06.2024
  • Shadowed sales professional to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Organized and maintained accurate records of client interactions within CRM systems, streamlining the sales process.
  • Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.

Social Media Coordinator

Indiana University Northwest School of Business
Gary, Indiana
05.2023 - 05.2024
  • Collaborated with faculty to promote events and initiatives through social channels.
  • Increased website traffic through effective cross-promotion and link sharing on social media channels.
  • Establishing school accounts on Instagram,Twitter,and TikTok while hosting active participation on Facebook by 38%.
  • Assisting with an event hosted on campus, including the professional clothing drive and Día de los Muertos.

Education

Bachelor of Science - Business Administration,Marketing

Indiana University
IN
05-2024

Skills

  • Customer relationship management
  • Effective communication
  • Time management
  • Customer retention abilities
  • Team collaboration
  • Well-versed in CRM software

Languages

Spanish
Limited

Timeline

Sales Representative/Government Contracting Specialist

Steel Cities Steels
06.2024 - 08.2025

Outside Sale Intern

Steel Cities Steels
01.2024 - 06.2024

Social Media Coordinator

Indiana University Northwest School of Business
05.2023 - 05.2024

Key Holder/Social Media Assistant

Plato's Closet
06.2019 - Current

Bachelor of Science - Business Administration,Marketing

Indiana University

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