Lorena Como
Burnsville,MN
Summary
Military professional with experience in team management, administrative accountability and supply management. Reliable security and skilled in applying analytical and evaluative methods and techniques to resolve complex issues. Successful at building strategic partnerships and alliances to achieve beneficial outcome. Highly motivated and hardworking professional looking to transition from U.S. Army duty to the civilian workforce.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Support Technician
Twin Cities Services
Burnsville, MN
06.2021 - Current
- Prioritized tasks and planned workflows to meet operational targets.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
- Increased sales and customer satisfaction through personalized servicing.
- Operated independently handle over 30 calls each day
- Repaired hardware infrastructure using hand tools and components
Unit Supply Specialist (92Y)
Army Reserve
Burnsville, MN
02.2016 - 05.2022
- Oversaw supply requests, accountability and receipts.
- Maintained automated system for tracking group supplies and equipment.
- Completed regular inventory counts of equipment on book for unit.
- Planned and conducted annual section training.
- Trained, supervised and organized over 30 soldiers.
- Managed over $200,000 worth of equipment during garrison and deployment operations
Caregiver, Special Needs
Disable Home For Adults
09.2019 - 08.2020
- Trained new agents in investigative procedures and legal requirements.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Evaluated client progress toward established annual and quarterly goals
Roofing Laborer
GP Roofing
Atlanta, GA
05.2019 - 08.2019
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Coordinated with other craft employees to maximize project efficiency.
General Store Associate
Central America Store
Marshall, MN
07.2015 - 06.2018
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Biology And Zoology
Minnesota State University - Mankato
Mankato, MN 08.2020 - 05.2025
Associate of Science - Biology
SMSU
Marshall, MN 08.2018 - 05.2020
Skills
- Data Entry
- Efficient Team Leader and Reliable Team player
- Animal Observations
- Complex Data Management
- Strong Attention to Detail
- Commander Support
- Flexible and Adaptable
- Effective Communicator
- Equipment maintenance
Accomplishments
- Recognized and badged as platoon leader, became a squad leader for my 2nd unit.
- Soldiers who far exceed the expectations of drill sergeants receive an Army Achievement Medal (AAM). I was humbly recognized and promoted out of 100+ soldiers.
- Maintained a 98% satisfaction rating over a 7 month period as a technician support representative.
- Effectively managed more than $50 thousand in equipment during a turn-in of Army excess property through supply support discipline chain.
Languages
Spanish
Native or Bilingual
Timeline
Support Technician
Twin Cities Services
06.2021 - Current
Bachelor of Science - Biology And Zoology
Minnesota State University - Mankato
08.2020 - 05.2025
Caregiver, Special Needs
Disable Home For Adults
09.2019 - 08.2020
Roofing Laborer
GP Roofing
05.2019 - 08.2019
Associate of Science - Biology
SMSU
08.2018 - 05.2020
Unit Supply Specialist (92Y)
Army Reserve
02.2016 - 05.2022
General Store Associate
Central America Store
07.2015 - 06.2018
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