LORENA Contreras Perez

CORAL SPRINGS,FL

Summary

Adept at managing challenging behaviors and enhancing customer satisfaction, my tenure at Brilliant Stars Preparatory Preschool honed my skills in Autism Spectrum Knowledge and emotional support. Leveraging patience and a results-driven approach, I've significantly improved client well-being and operational efficiency, embodying a blend of empathetic care and professional excellence. Diligent Desired Position with strong background in special needs care. Successfully supported individuals with diverse needs, fostering inclusive and nurturing environment. Demonstrated patience and empathy while employing behavioral management techniques and individualized care plans. Special needs care professional with extensive experience in providing compassionate and tailored support. Proven ability to enhance quality of life for individuals through personalized care and innovative support methods. Reliable team player known for adaptability and commitment to client well-being. Experienced with individualized care and behavioral management techniques. Utilizes compassion and patience to create supportive environments for clients with special needs. Track record of effective communication and collaboration with families and healthcare professionals.

Overview

2023

years of professional experience

Certification

Work History

Special Needs - Caregiver

Brilliant Stars Preparatory Preschool

Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Provided emotional support to enhance well-being and coping skills.
Provided assistance to individuals with disabilities by helping with activities of daily living.

Customer Service

Check Cashing Store

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Described product and service details to customers to provide information on benefits and advantages.
Enhanced customer satisfaction by providing timely and accurate information on products and services.
Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.

Medical Receptionist

Broward Specialty Center

09.2019 - 10.2022

Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Coordinated patient scheduling, check-in, check-out and payments for billing.

Skills

Autism Spectrum Knowledge
Patience and understanding
Wheelchair Transfers
Laundry Management
Speech Therapy Support
Seizure Management
Toileting support
Occupational Therapy Support
Life Skills Training
Assistive Technology
Meal Preparation
Feeding Assistance
Sensory integration techniques

Emotional Support
Childcare experience
Client Transportation
Personal Care Worker
Bedside Care
Cooking meals
Personal Care Aide
Personal Care Aide (PCA)
Medication Management
Heartsaver CPR AED
Direct Care Aide
Diet and Nutrition

Certification

CNA

PCA - Personal Care Aide
DCA - Direct Care Aide
CPCT/A - Patient Care Technician/Assistant
PCW - Personal Care Worker

Languages

Spanish

Native or Bilingual

English