Lorena Garcia
Port Orchard,WA
Summary
Outgoing and professional in delivering customer service and administrative excellence. Experience in clerical support and office management.
Eager to contribute to team success through hard work.
Attention to detail and excellent organizational skills.
Motivated to learn new things, grow and excel.
Punctual and efficient.
Motivated to provide prompt, friendly and professional service at all times.
Overview
2027
2027
years of professional experience
Work History
Cashier
WinCo Foods
Bremerton, WA
05.2021 - Current
- Works as a Customer Service Clerk, Cashier Clerk, Self Checkout attendant, Stocker and assists in other areas as needed.
- Processes customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintains knowledge of current promotions to assist customers with inquiries and upsell products.
- Trains new cashiers on procedures, enhancing team performance and service consistency, ensuring they were knowledgeable about company policies and procedures.
- Monitors inventory levels at checkout areas, assisting in restocking efforts to maintain product availability.
- Operates cash register for cash, check, and debit card, coupons, voucher, EBT, WIC, Tax Exempt transactions with excellent accuracy levels.
- Works with floor team and managers to meet wide range of customer needs.
- Conducts inventory counts by adding each item in stock and documenting in computer system.
- Works flexible schedule and extra shifts to meet business needs.
- Helps customers complete purchases, locate items, bagging and carryout.
- Restocks and organizes merchandise, forms and supplies in front lanes and registers.
- Returns Go Back products to aisles and departments.
- Assists customers with returns, refunds and resolving transaction issues.
- Answers questions about store policies and addresses customer concerns.
- Monitors and contributes to store success by maintaining high standards of cleanliness and safety throughout the facility.
- Adapts quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Monitors inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintains up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Resolves customer questions and concerns on the phone and in store with professionalism and empathy, resulting in increased customer loyalty.
- Provides support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processes returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processes STALE, damaged, donation, and vendor products.
- Arranges and replenished service desk supplies, displays and merchandise racks to maintain appearance of store.
- Identifies and reports suspicious activities to Loss Prevention.
- Processes Western Union, Money Orders, Black Hawk, Gift Cards and Washington Lotto, Alcohol and Tobacco transactions ensuring compliance of policies and procedures.
- Documents and inputs customer transaction information on AS400, Western Union POS for required proper record keeping.
- Proof reads, documents and communicates to Store Manager, Assistant Managers and Lead Clerks regarding front end schedule, ensuring needed coverage is scheduled.\
Individual Provider
DSHS Client
Port Orchard, WA.
03.2021 - Current
- Provides daily care assistance to client; hygiene, bathing, dressing, medicinal applications and management.
- Assist client's locomotion inside and outside of home, physical transfer and walking.
- Prepares client's meals according to dietary recommendations by medical providers.
- Runs errands, does shopping, housekeeping and laundry services for client.
- Transports client to all needed appointment and social events.
- Consults with case manager to update clients plan of care.
- Assists client with use of their medical provider portals to maintain records of services performed and apparent condition of patients as well as medication needs.
- Records time and services provided on IPONE website.
- Completes trainings as required for implementation of safety and best practices to improve clients quality of life.
- Works to improve and enhance patient lives through effective and compassionate care.
Secretary Coordinator
Guam DOE, Division Of Special Education
Tamuning, GU
8 2010 - 3 2018
- From 2015 to 2018, was designated Division's Primary Property Liaison for Federal and Local Physical Inventory, coordinated with Division Staff and Department's Property Management Office to ensure and conduct enforcement of Fixed Asset regulations as set forth by US Department of Education and their Third Party Fiduciary. Received incoming deliverables from Central Receiving Warehouse and vendors as appropriated; ensured that assets received were tagged by Inventory Management Officer; conducted transfer of property as needed; conducted internal fixed asset walk thru and GDOE MUNIS program reconciliation for fixed assets at their location and submitted reports to Property Management Office; conducted survey of property; reported and certified loss of property, filing of police reports as needed; established safeguards to protect fixed assets; maintained record of asset disposals; conducted annual 100 percent physical inventory and kept all required documents for Division's records.
- Prepared, coordinated, compiled, reviewed, corrected and maintained record of Division's 250 plus employees payroll timesheets, leave request, time and distribution reports for submission to administrator and inputting to department's Tyler Payroll program.
- Monitored and ensured implementation of Division's 250 plus employees chronological clearances for Tuberculosis, Position certifications, Bus Driver's License renewals and Medical certifications.
- Collected, compiled, reviewed, corrected employee's mileage reimbursement requests, weekly schedules and logs, for submission and processing.
- Organized and maintained precise filing records including confidential personnel files.
- Resourced required information and quotations, prepared and submitted staff and programs Requisition requests for purchase of protocols, assessments, supplies and equipment.
- Received, assigned and distributed program referrals for assessments and reports to Division service providers.
- Prepared Travel requests and reports for submission of approval.
- Communicated, responded to emails and other correspondence to facilitate communication and enhance Division and Department processes.
- Drafted agendas, recorded minutes and created documents for staff and parent meetings
- Assisted in writing reports and developing Power Point presentations for program staff trainings.
- Provided clerical and assisted in administrative support for 200 plus employees .
- Typed official correspondence and reports from handwritten notes and other information sources.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
- Trained and oversaw clerical staff in Standard Operating Procedures, Department Policy's and Office duties.
- Provided office-wide support and training, including equipment troubleshooting issues and optimizing usage.
- Resolved parent issues quickly by using customer service and proactive skills; and following Department SOP's and policies and procedures, effectively reducing parent complaints.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Dispatched for Transportation Services, overseeing 20 plus Bus drivers routes and student service.
- Communicated with parents, school staff and Bus drivers to resolve pick up and drop off issues.
- Performed and assisted in other related duties and/ or special projects directed by supervisors to ensure and implement Program Services Best Practices throughout entire Division.
- Coordinated Child Nutrition program for 10 to 15 students services; scheduled breakfast and lunch drop offs to service sites; submitted weekly count reports of student meals; kept database of students serviced.
- Assisted Emergency Food Assistance Program under department's Food and Nutrition Service; packed food items by number of household; assisted warehouse staff in organizing, stacking and clearing pallets; counted and reported damaged goods; inventoried items weekly for reporting to USDA.
Service Coordinator/Monitoring Operator
CyberTec Holdings
Chalan Pago, GU
8 2007 - 4 2010
- Coordinated schedules, communicated work assignments for 7 technicians to provide services for commercial, residential and government customers.
- Prepared, distributed and kept log of equipment, tools and supplies for technician services.
- Prepared and issued Purchase orders for materials, equipment rental and fuel.
- Called customers for service follow ups and billings.
- Assisted accounting collections by calling customers for reminders of past due billing and offered payment arrangements as authorized.
- Prepared Weekly Service and Collection reports.
- Monitored for Alarms on Security Receiver system; dispatched security or police as needed; troubleshooted recurring false alarms with customers until scheduled service.
- Prepared payroll for 5 to 7 technicians and 4 to 5 monitors for submission to management and accounting.
- Performed office duties; answering telephones, filing, typing, faxing and cleaning.
- Trained new Monitor clerks.
Delivery Person/Florist Assistant
Tove's Flower Shop
Tamuning, GU.
2 1994 - 8 2007
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Maintained high standard of organization and cleanliness of store premises.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Head Cashier
Payless Supermarket
Yigo, GU
2 2003 - 12 2006
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Managed store cashiers and baggers schedule, payroll data, attendance and work performance.
- Managed customer services, product recommendations, concerns and complaints to improve customer retention and relations.
- Managed store funds, deposits, petty cash, invoices and supplies.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed check payments and cashing for in store purchases.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Checked identification for proof-of-age of alcohol and tobacco sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted department managers in scheduling, ordering, receiving, delivering, product handling, and ads.
- Assisted in POS labeling, tagging and sign placements.
- Assisted in quarterly company inventory at 7 locations.
- Received and implemented training in Customer Service, OSHA Safety, Government Assistance Programs, interviewing, budget and employee management.
Education
High School Diploma -
Guam Community College
Mangilao, GU05.1992
Skills
- Excellent work ethic
- Highly Motivated with Positive Attitude
- Organized
- Computer Literate/ Microsoft
- Team Player
- Independent
- Responsible and Dependable
- Able to Multi-Task
- Trainable
- Thrives in Challenging Environments
Timeline
Cashier
WinCo Foods
05.2021 - Current
Individual Provider
DSHS Client
03.2021 - Current
Secretary Coordinator
Guam DOE, Division Of Special Education
8 2010 - 3 2018
Service Coordinator/Monitoring Operator
CyberTec Holdings
8 2007 - 4 2010
Delivery Person/Florist Assistant
Tove's Flower Shop
2 1994 - 8 2007
Head Cashier
Payless Supermarket
2 2003 - 12 2006
High School Diploma -
Guam Community College