Angela Moncayo
2396 Morris Ave ,NY
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
12
12
years of professional experience
Work History
Cashier
Hopewell Pharmacy
08.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Jimmy Nails
05.2024 - 08.2024
- Managed front desk operations, ensuring smooth guest check-ins and appointments.
- Coordinated scheduling for multiple service providers, optimizing daily workflow efficiency.
- Maintained customer records and appointment systems with precision and attention to detail.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Custodial Maintenance
The Shed NYC
03.2022 - 08.2023
- Responsible for making sure all facility bathrooms were clean and all garbage disposed.
- Made sure all office carpets are vacuumed.
- Made sure the offices were cleaned including garbage, desktop and furniture.
- Swept and mopped floors and cleaned glass.
- Kept all bathrooms and offices stocked with necessary.
Department of maintenance
The New York Department of housing preservation and development
01.2017 - 03.2019
- Provide clerical support for the Routing Unit and Distribute routing packages
- Process and schedule all heat and hot water related calls along with Process daily routing sheets.
- Liaison between HPD and tenants.
- Inform tenants of scheduled appointments.
- Perform daily office duties such as answer phones, fax, file, scan and make copies.
Maintenance
Department of Citi-wide administrative service
10.2015 - 10.2016
- Provided general maintenance and custodial services to indoor and outdoor facilities within the New York City area.
- Swept and mopped floors, disposed of garbage and moved office furniture.
- Performed landscaping duties.
- Cleaned and sanitized restrooms and restock floors.
- Notified supervisors of areas in need of major repairs and renovations.
Porter
Department of transportation
04.2014 - 09.2015
- Washed walls, ceilings, woodwork
- Cleaned and replenished bathroom supplies.
- Swept, scrubbed, waxed and polished floors, using brooms and mops and powered scrubbing and waxing machines.
Customer service representative
United healthcare
09.2013 - 04.2014
- Helped members with any knowledge in which he/she were trying to obtain about their healthcare.
- Advocated for members such as setting up appointments and canceling if needed.
- Ordering new member identification cards, changing primary doctors.
Education
General Equivalency Diploma - undefined
New York State Department of Education
Skills
Customer service
Timeline
Cashier
Hopewell Pharmacy
08.2024 - 06.2025
Receptionist
Jimmy Nails
05.2024 - 08.2024
Custodial Maintenance
The Shed NYC
03.2022 - 08.2023
Department of maintenance
The New York Department of housing preservation and development
01.2017 - 03.2019
Maintenance
Department of Citi-wide administrative service
10.2015 - 10.2016
Porter
Department of transportation
04.2014 - 09.2015
Customer service representative
United healthcare
09.2013 - 04.2014
General Equivalency Diploma - undefined
New York State Department of Education