Sandy Bustamante
Danville,VA
Summary
Responsible Cashier proficient in handling money and helping customers. Good listening skills combined with attentive and detail-oriented nature. Customer Service Representative dedicated in providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.
Overview
25
25
years of professional experience
Work History
Cashier
City Of Danville
06.2023 - Current
- Address customers by greeting them when entering the building and responding promptly to their needs.
- Process payments accurately and efficiently
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed time efficiently in order to complete all tasks.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
Substitute Teacher
Sacred Heart Catholic School
10.2022 - 06.2023
- Provided instruction for students in core subject areas.
- Helping students with resolving conflicts among their peers in a healthy and productive way.
- Report back to the teachers for which I substituted for as to the days events.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Enforced school and class rules to maintain order in classroom.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Branch Manager
UVA Community Credit Union / Palmyra Branch
01.2006 - 10.2009
- Worked closely with all staff to ensure a smooth and efficient workplace
- Worked as a team player to help all areas of the teller line and platform side as well as loan officers.
- Submitted loan applications to underwriter for verification and recommendation.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
UVA Community Credit Union / East Hight Street Branch
01.2005 - 01.2006
- Maintained a smooth and efficient workplace behind the teller line as well as the drive thru
- Maintained scheduling for the teller line including vacations and sick time for the employees
- Worked closely with the Vault Teller in managing Corporate accounts and ordering money for the branch
- Worked closely with the Manager to facilitate stepping in on the platform side when the Manager was absent
- Worked the platform side if customer service was needed
- Dispersed loans for Loan Officers.
Teller I, II, III, and Vault Teller
UVA Community CU/ Berkmar Branch
01.2002 - 01.2005
- As a Teller I, II, and III - Managed a cash drawer along with customer accounts
- As a Teller II - Trained all new tellers
- As a Vault Teller - Managed the teller line, safety deposit boxes, and the Vault
- Ordered money for the branch
- Handled Corporate accounts
- Reported directly to the Assistant Manager.
Teller & Vault Teller
Crestar Bank / SunTrust Bank
01.1999 - 01.2002
- Teller with Crestar Bank before it merged with SunTrust Bank
- As a Teller - Managed a cash drawer along with Customer accounts
- Worked drive-thru at a steady and fast pace
- As a Vault Teller - Managed the teller line, employees scheduling, safety deposit boxes, and the Vault
- Ordered money for the branch, handled Corporate accounts, and reported directly to the Assistant Manager.
Education
High School Diploma -
William Monroe High School
Stanardsville, VASkills
- Decision Making
- Problem Solving
- Team Leadership
- Excellent work ethic
- Branch Operations Management
- Prioritizing and Planning
- Excellent time management skills
- Ability to Work Under Pressure
- Adaptability
- Financial Management
- Strategic Communication Management Professional
- Customer Relationships
Timeline
Cashier
City Of Danville
06.2023 - Current
Substitute Teacher
Sacred Heart Catholic School
10.2022 - 06.2023
Branch Manager
UVA Community Credit Union / Palmyra Branch
01.2006 - 10.2009
Assistant Manager
UVA Community Credit Union / East Hight Street Branch
01.2005 - 01.2006
Teller I, II, III, and Vault Teller
UVA Community CU/ Berkmar Branch
01.2002 - 01.2005
Teller & Vault Teller
Crestar Bank / SunTrust Bank
01.1999 - 01.2002
High School Diploma -
William Monroe High School
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