MELANIE JOHNS
Danville,VA
Summary
Reliable and personable Front Office Receptionist with over 10 years of experience supporting hospital operations at Apogee Physicians. Skilled in appointment scheduling, multi-line phone systems, and patient coordination. Adept at greeting visitors, managing front desk flow, and maintaining patient confidentiality under HIPAA standards. Proven ability to create a welcoming environment while managing multiple administrative priorities efficiently.
Overview
11
11
years of professional experience
Work History
Patient Information Coordinator / Front Office Receptionist
Apogee Physicians
05.2014 - Current
- Greet and check in patients and visitors, creating a friendly and professional front desk experience.
- Answer multi-line phone system, direct calls, and respond to patient and provider inquiries.
- Schedule appointments and coordinate follow-ups for specialist referrals and hospital visits.
- Verify insurance information and address discrepancies to ensure billing accuracy.
- Maintain organized front office area, including patient intake forms, records, and supplies.
- Communicate with patients and families to clarify treatment plans, appointment details, or concerns.
- Support daily administrative functions and collaborate with healthcare teams during case management meetings.
- Ensure compliance with HIPAA standards in all patient communications and data handling.
Education
Certificate - Child Care & Social Work
Danville Community College
Danville, VA08.1994
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Healthcare Systems Understanding
- Insurance Verification
- Microsoft Office Suite
- Data Entry Proficiency
- Professional and Friendly Communication
- Front Desk Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking and Organization
Timeline
Patient Information Coordinator / Front Office Receptionist
Apogee Physicians
05.2014 - Current
Certificate - Child Care & Social Work
Danville Community College
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