Melanie Johns
Danville,VA
Summary
Driven Patient Information Coordinator with a proven track record at Apogee Physicians, adept in healthcare systems and insurance verification. Excelled in enhancing patient-provider communication and streamlining departmental transitions, significantly improving insurance billing accuracy. Demonstrates exceptional teamwork, problem-solving abilities, and commitment to patient confidentiality, contributing to effective case management strategies.
Overview
10
10
years of professional experience
Work History
Patient Information Coordinator
Apogee Physicians
05.2014 - Current
- Facilitated seamless transitions between departments by coordinating patient needs within the hospital system effectively.
- Enhanced communication between healthcare providers and patients with diligent follow-up with patient concerns
- Coordinated medical referrals to ensure timely access to specialists and accurate transfer of patient information.
- Ensured timely responses to inquiries from healthcare providers, patients, or family members regarding treatment plans or medications.
- Increased accuracy of insurance billing by verifying coverage details and promptly addressing discrepancies.
- Participated in daily multidisciplinary team meetings to discuss case management strategies for complex patients.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
Education
Certificate - Child Care And Social Work
Danville Community College
Danville, VA08.1994
Skills
- Healthcare Systems Understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Multi-Line Phone Systems
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking and Organization
- Effective Communication
- Phone and Email Etiquette
- Microsoft Office
Timeline
Patient Information Coordinator
Apogee Physicians
05.2014 - Current
Certificate - Child Care And Social Work
Danville Community College