Kylea Johnson

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• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Provided referral services for 10 clinic locations around Texas and processed roughly 50 referrals a week.
• Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
• Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.

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• Provided education and instruction to referral sources on referral processes.
• Attended continuing education courses to stay current on referral processes and best practices.
• Developed and implemented effective strategies to increase referral sources.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Trained new employees on referral coordination procedures, ensuring consistent quality of service.
• Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
• Maintained strong relationships with referring physicians, resulting in increased referral volume.

• Scheduled appointments with specialists on behalf of clients.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Assisted with completion of referral forms and verified data accuracy and completion
• Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as main point of contact for patients, doctors, and clinic staff by closely reviewing medical charts and maintaining high levels of communication.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Provided excellent customer service to patients and medical staff.