Michelle Root
Vancouver
Summary
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Well-organized professional with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and excellent computer proficiency.
Overview
28
28
years of professional experience
Work History
Front Office Coordinator
Family Dental Practice
Washington
01.2023 - 01.2025
- Managed patient check-in/check-out, appointment scheduling, and multi-line phone systems to support efficient front office operations.
- Verified dental insurance benefits, eligibility, and pre-authorizations; coordinated claims submission and followed up on outstanding balances.
- Processed treatment plans and explained financial responsibilities to patients in clear, patient-friendly language.
- Maintained HIPAA-compliant patient records and supported dentists and hygienists by ensuring timely, organized front office workflows.
Office Administrator
Chiropractic Office
Anacortes
11.2018 - 09.2021
- Managed front office operations including patient check-in/check-out, scheduling, and multi-line phones.
- Translated healthcare services into coded medical claims and submitted to insurance carriers.
- Verified insurance, explained charges to patients, and resolved billing discrepancies.
- Reviewed clinical documentation and assigned CPT, ICD-10-CM, and HCPCS Level II codes.
- Followed up on insurance claims to resolve denials and secure timely reimbursement.
- Maintained accurate, compliant bookkeeping and financial records.
- Ensured adherence to healthcare and privacy regulations.
Medical Customer Service Representative
Moda Health
Portland
02.2014 - 08.2016
- Supported healthcare providers and members with benefit inquiries, eligibility, and claims resolution.
- Explained co-pays, deductibles, coinsurance, and benefit determinations.
- Managed high call volumes with real-time data entry and documentation.
- Researched and resolved complex inquiries via phone and email.
- Maintained professionalism, empathy, and accuracy in all patient interactions.
Customer Service / Technical Support Agent
Verizon
Bangor
02.2008 - 01.2011
- Assisted customers and retail stores with billing inquiries and mobile device troubleshooting.
- Resolved escalated billing disputes and provided first-call resolution.
- Supported sales initiatives through informed upselling when appropriate.
- Trained and mentored new hires.
Front End Supervisor
Lowe's
Clackamas
03.2005 - 09.2006
- Supervised front-end operations including cash handling, audit, and daily reconciliation.
- Scheduled staff breaks and shifts while maintaining workflow efficiency.
- Trained new cashiers and supported customer issue resolution.
Front End Supervisor
Nature's NW
Vancouver
03.2000 - 11.2004
- Led front-end staff, managed cash operations, and handled customer service challenges.
- Trained new employees and processed daily reports.
Customer Service Representative
JC Penney Regional Credit
Milwaukie
08.1996 - 10.1998
- Handled 70-100 calls per day assisting customers with credit account inquiries.
- Reviewed credit reports and determined creditworthiness.
- Resolved escalated customer issues and trained new hires.
Education
High School Diploma - General Studies
El Cepitan High School
San Diego, CACoursework - General Studies
Grossmont Community College
la Mesa, CASkills
- Medical & Insurance Billing
- HIPAA Compliance
- CPT, ICD-10-CM, HCPCS Coding
- Patient & Provider Support
- Claims Follow-Up & Resolution
- Scheduling & Front Office Operations
- Data Entry & Records Management
- Multi-Line Phone Systems
- High-Volume Call Handling
- Problem Resolution
- Customer Service Excellence
- Multi-line phone systems
- Insurance verification
Timeline
Front Office Coordinator
Family Dental Practice
01.2023 - 01.2025
Office Administrator
Chiropractic Office
11.2018 - 09.2021
Medical Customer Service Representative
Moda Health
02.2014 - 08.2016
Customer Service / Technical Support Agent
Verizon
02.2008 - 01.2011
Front End Supervisor
Lowe's
03.2005 - 09.2006
Front End Supervisor
Nature's NW
03.2000 - 11.2004
Customer Service Representative
JC Penney Regional Credit
08.1996 - 10.1998
High School Diploma - General Studies
El Cepitan High School
Coursework - General Studies
Grossmont Community College