Lorena Gonzalez Camara
Pflugerville,TX
Summary
Dynamic and versatile professional, adept in organizational skills and bilingual communication. Excelled in creating cooperative learning environments and enhancing customer experiences, demonstrating exceptional time management and interpersonal abilities. Proven track record of improving efficiency and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
House Manager
Ryan Lang
Austin, TX
02.2022 - 08.2023
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure the quality of services delivered.
- Scheduled and supervised vendors for maintenance, ensuring high-quality service delivery.
- Delegated work to staff, setting priorities and goals.
- Coordinated with maintenance teams to identify and repair damages promptly.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assessed daily workloads, scheduled and planned daily assignments, and oversaw numerous projects.
Afterschool Assistant Teacher
The Child Development Center
Austin, TX
08.2023 - 01.2024
- Supervised small group activities.
- Maintained a safe and orderly learning environment
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
- It promoted a cooperative learning environment that encourages collaboration among students.
- Maintained a safe, educational environment for students during learning and free play time.
- Worked with students to reinforce the learning of material or skills introduced by the teacher.
- Created a calm and disciplined classroom environment to improve student focus.
Resident Advisor (RA)
North American University
Stafford, TX
05.2019 - 04.2020
- Provided support and guidance to residents to help them adjust to college life.
- Assisted with planning and implementing campus events, programs, and activities.
- Addressed student concerns regarding residence hall policies, procedures, or other issues.
- Enforced university rules and regulations within the residence halls.
- Coordinated roommate mediation sessions when necessary.
- Responded promptly and professionally to emergencies within the residence halls.
Game Master
Escape Again
Sugar Land, TX
02.2019 - 07.2021
- Monitored players' activity to ensure compliance with game rules and regulations.
- Performed troubleshooting on gaming systems to identify and resolve software or hardware problems.
- Leveraged customer feedback to enhance game user experience.
- Evaluated customer inquiries about game features, functions, bugs, and updates.
- Resolved customer complaints regarding gameplay, or account issues, promptly.
Hostess
Konan Grill
Austin, TX
07.2018 - 08.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
Education
Bachelor of International Business -
North American University
Stafford, TX12-2024
High school -
Harmony Science Academy
Autin05.2017
Skills
- Customer Service Excellence
- Microsoft Office proficiency
- Bilingual communication (English/Spanish)
- Organizational Mastery
- Team Coordination
- Scheduling
- Event planning
- Receptionist
- Food safety
- Restaurant experience
- Food safety knowledge
- Serving
- Phone etiquette
- Cash handling
- Time management
- Guest Relations
- Exceptional communication
Certification
- First Aid Certification
- TABC Certification
- Driver's License
- CPR Certification
Timeline
Afterschool Assistant Teacher
The Child Development Center
08.2023 - 01.2024
House Manager
Ryan Lang
02.2022 - 08.2023
Resident Advisor (RA)
North American University
05.2019 - 04.2020
Game Master
Escape Again
02.2019 - 07.2021
Hostess
Konan Grill
07.2018 - 08.2018
Bachelor of International Business -
North American University
High school -
Harmony Science Academy
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