Lorena Granados
Murrieta,CA
Summary
Enthusiastic, self motivated dental assistant with front office experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Representing your office with friendly, professional demeanor at all times. I am currently looking for a full-time position in a friendly yet challenging environment with opportunity for growth. Hope to hear from you soon, have a blessed day!
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Dental Assistant/Receptionist
Victory Dental
Murrieta
01.2013 - Current
- Performs dental assistant responsibilities at a fast paced office including but not limited to initial patient interview, taking digital x-rays, dental charting, operatory setup and breakdown, chairside assisting, infection control, post-op instructions, operatory and dental equipment maintenance.
- Resolved high tension patient cases that would arise through effective communication and use of diffusion statements.
- Structures and implements new ideas and systems during monthly meetings with staff on improving productivity.
- Maintains inventory of clinic dental supplies.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Coordinated scheduling and follow-up appointments, improving patient retention and satisfaction rates.
- Mentored new dental assistants, fostering skill development and adherence to best practices in the office.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Trained new front office staff on operational protocols and customer service standards.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
Dental Assistant
Alameda Dental Group
Walnut Park, Ca
10.2010 - 05.2012
- Assisted with Pediatric Dentist, Oral Surgeon, Endodontic and General dentistry
- Chairside assisting
- Operartory set-up
- Sterilization
- X-rays
Dental Assistant
Family Dentistry
South Gate, Ca
12.2006 - 05.2008
- Assisted for Orthodontic procedures and General dentistry
- Chairside assisting
- Operartory set-up
- Sterilization
- X-rays
Dental Assistant/ Front office
Golden State Dental Group
Compton, Ca
07.2005 - 11.2006
- Assisted for General dentistry
- Chairside assisting
- Operartory set-up
- Sterilization
- Answering phones and scheduling appts
Personal Assistant
MGV Demolition Services
Los Angeles, CA
2004 - 2006
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Creating invoices for demolition company.
- Provided support in financial recordkeeping, including invoicing and expense tracking.
- Used discretion when handling confidential information.
Education
Certified Dental Assistant -
United Education Institute
Huntington Park06-2005
High School Diploma - undefined
Jordan High School
Los Angeles06-2004
Skills
- Cardiopulmonary Resuscitation (CPR certified)
- Fast Paced
- Familiar with Dentrix
- Time management
- Cross trained (Front/ back office)
- Certified Dental Assistant
- X-RAY Licensed
- Work well under pressure
- Detail Oriented
- Fast Learner
- Dental impressions
- Equipment sterilization
- Treatment room setup
- Appointment scheduling
Certification
- Certified Dental Assistant
Timeline
Dental Assistant/Receptionist
Victory Dental
01.2013 - Current
Dental Assistant
Alameda Dental Group
10.2010 - 05.2012
Dental Assistant
Family Dentistry
12.2006 - 05.2008
Dental Assistant/ Front office
Golden State Dental Group
07.2005 - 11.2006
High School Diploma - undefined
Jordan High School
Personal Assistant
MGV Demolition Services
2004 - 2006
Certified Dental Assistant -
United Education Institute