Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Guarin

Cape Coral

Summary

Dynamic Customer Service Supervisor at Burlington Coat Factory with a proven track record in problem-solving and team leadership. Enhanced service delivery processes while training new staff and ensuring quality standards. Skilled in multitasking and organization, driving customer satisfaction through effective resolution of inquiries and complaints.

Overview

1
1
year of professional experience

Work History

Customer Service Supervisor

Burlington Coat Factory
10.2024 - 06.2025
  • Assisted team in resolving customer inquiries and complaints efficiently.
  • Supported training of new staff on company policies and procedures.
  • Monitored customer interactions to ensure adherence to quality standards.
  • Collaborated with team members to enhance service delivery processes.

Education

Cosmetology License - Beauty

Carsten Institutute of Cosmetology
New York, NY
06.2013

Certificate - Make Up Artist

Carsten Institute Pf Cosmetology
New York, NY
02.2012

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Team building and leadership

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Supervisor

Burlington Coat Factory
10.2024 - 06.2025

Cosmetology License - Beauty

Carsten Institutute of Cosmetology

Certificate - Make Up Artist

Carsten Institute Pf Cosmetology

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