Lorena Gutierrez
Doylestown,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
15
15
years of professional experience
Work History
Costumer Service Representative
Empanada Mama
Doylestown, PA
09.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Personal Assistant / Concierge
Alexis Rubin
Brooklyn, NY
09.2022 - 07.2024
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
Private Nanny
Alexis Rubin
Brooklyn, NY
03.2014 - 09.2019
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Administered medication according to parental instructions.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Planned age-appropriate educational activities designed to promote learning and development.
- Met and communicated regularly with parents to discuss children's activities and development.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Private Nanny
Barbara Cano
Brooklyn, NY
12.2009 - 12.2014
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Planned age-appropriate educational activities designed to promote learning and development.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Engaged with children on individual basis to build positive, trusting relationships.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Took children to and from school and extra-curricular activities.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Traveled with family to help with vacation activities and childcare.
- Met and communicated regularly with parents to discuss children's activities and development.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Helped children discover enrichment activities to inspire imagination and creativity.
Education
Certification Medical Coding And Billing - Health Sciences
Bucks County Community College
Newtown, PA05-2026
Skills
- Fluent in Spanish and English- speaking and writing
- Strong work ethic
- Prompt to resolve issues
- Scheduling appointments
- Team player
- Engage client with positive attitude
Timeline
Costumer Service Representative
Empanada Mama
09.2024 - Current
Personal Assistant / Concierge
Alexis Rubin
09.2022 - 07.2024
Private Nanny
Alexis Rubin
03.2014 - 09.2019
Private Nanny
Barbara Cano
12.2009 - 12.2014
Certification Medical Coding And Billing - Health Sciences
Bucks County Community College