Lorena Jasso
Fresno,CA
Summary
Dynamic insurance professional with a proven track record at Fred Loya Insurance, excelling in client relationship management and compliance regulation adherence. Adept at analyzing policies and coordinating claims processing, I foster strong client connections while achieving sales targets. Committed to delivering exceptional service and maintaining professionalism in all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Fred Loya Insurance
Fresno, CA
05.2025 - Current
- Developed comprehensive insurance coverage solutions tailored to individual client needs.
- Conducted thorough policy reviews, ensuring compliance with industry standards and regulations.
- Facilitated effective communication between clients and underwriters to expedite claims processing.
- Analyzed market trends to recommend competitive rates and enhance product offerings.
- Coordinated team efforts to achieve sales targets, fostering a collaborative work environment focused on results.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Crew Member
Deli Delicious
Fresno, CA
02.2022 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Prepared and assembled sandwiches and salads according to standardized recipes and customer specifications.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Trained new crew members on best practices in food preparation and sanitation procedures.
- Managed inventory levels by tracking stock usage and placing orders as needed to minimize waste.
- Resolved customer complaints promptly, ensuring satisfaction while adhering to company policies.
- Took orders, prepared meals, and collected payments.
Alarm Dispatcher
Diamond Communications
Madera
12.2019 - 12.2022
- Monitored alarm systems to quickly identify and respond to alerts.
- Coordinated communication between emergency response teams and clients.
- Assisted in troubleshooting technical issues with alarm equipment.
- Documented incident reports for accurate record-keeping and analysis.
Education
High School Diploma -
Crescent View South
Fresno, CA06.2022
Skills
- Insurance policy analysis
- Client relationship management
- Claims processing coordination
- Compliance regulation adherence
- Sales target achievement
- Effective communication skills
- Customer service excellence
- Professionalism and ethics
Certification
Insurance producer certification
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Fred Loya Insurance
05.2025 - Current
Crew Member
Deli Delicious
02.2022 - 07.2024
Alarm Dispatcher
Diamond Communications
12.2019 - 12.2022
High School Diploma -
Crescent View South