Lorena Lemus
Summary
Reliable Stocker, willing to maintain an excellent presentation on the stores floor. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with a friendly attitude. Brings several years of customer service experience.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Instacart Shopper
Instacart
01.2022 - Current
- Selected and gathered grocery items according to customer orders.
- Ensured product quality and freshness during shopping process.
- Engaged with customers to understand and clarify order preferences, ensuring accurate fulfillment.
- Managed time effectively to meet delivery schedules.
- Monitored expiration dates on items to guarantee freshness for customers.
- Recommended alternative products for out-of-stock items to enhance customer satisfaction.
- Asked store associates for help locating missing products.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Coordinated service for multiple clients while upholding high standards of privacy and quality.
Security Supervisor
Allied Universal Security Services
Los Angeles
05.2005 - 05.2023
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Monitored surveillance systems to detect suspicious activities and unauthorized access.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Created detailed reports on security incidents for management review and analysis.
- Trained new staff on security policies, procedures, and equipment usage.
- Supervised property entrances and exits and monitored employee safety.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led team meetings to review performance, address concerns, and improve operations.
- Led security team and contributed to on-call shifts.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Recorded required data for incident reports and files.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Education
GED - English
Edward Chester Adult School
08.1990 - 06.1992
Some College (No Degree) - Sociology
LATTC
Los Angeles, California 08.1990 - 06.1992
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Data analysis
Languages
Spanish
Native/ Bilingual
Timeline
Instacart Shopper
Instacart
01.2022 - Current
Security Supervisor
Allied Universal Security Services
05.2005 - 05.2023
GED - English
Edward Chester Adult School
08.1990 - 06.1992
Some College (No Degree) - Sociology
LATTC
08.1990 - 06.1992