Lorena Moreno
2224 Sybil Dr. ,TX
Summary
Experienced with customer support and technical troubleshooting in high-volume environments. Veterinary technician professional with extensive experience in animal healthcare and strong commitment to excellence in clinical support. Adept at assisting in surgeries, administering treatments, and providing compassionate care. Known for collaborative teamwork and adaptability in fast-paced environments, with key skills in diagnostic testing and patient management.
Overview
5
5
years of professional experience
Work History
CSR/Technician
Colorado Institute Of Sports Medicine Physical Therapy
Colorado Springs, CO
03.2025 - Current
- Managed patient inquiries, ensuring accurate information delivery and timely responses.
- Coordinated appointment scheduling using electronic health record systems to optimize clinic efficiency.
- Trained new staff on customer service protocols, enhancing team performance and service quality.
- Resolved patient concerns by implementing effective communication strategies and problem-solving techniques.
Veterinary Technician/Administrator
Pet Urgent Care of Enterprise LLC.
Enterprise, AL
09.2023 - 12.2024
- Worked in a fast-paced environment to provide optimal care for animals and owners
- Handled administrative duties such as inventory control, record keeping and training new team members
- Assisted veterinarians in emergency procedures, ensuring efficient patient care and support during critical situations.
Veterinary Assistant
VCA Northwest Animal Hospital
Colorado Springs, CO
08.2021 - 04.2023
- Worked alongside veterinarians during appointments by providing preventative care towards pets and maintaining patient/clientele flow throughout the clinic
- Provided educational information for first time pet owners and ways to improve overall pet health
- Performed various skills such as catheter placing, drawing blood, proper animal restraint, and administering vaccines
- Experienced in preparing medical slides such as blood smears for veterinarians to diagnose
Education
Bachelor of Science - Biology with a minor in Spanish
The University of Saint Mary
Leavenworth, KS05-2019
Skills
- Bilingual (Spanish)
- Proper Animal Restraint
- Supply Ordering and Restocking
- Diagnostic Testing
- Verbal and Written Communications
- Versatile Employee
- Customer Service
- Complaint handling
- Inventory management
- Documentation and reporting
Timeline
CSR/Technician
Colorado Institute Of Sports Medicine Physical Therapy
03.2025 - Current
Veterinary Technician/Administrator
Pet Urgent Care of Enterprise LLC.
09.2023 - 12.2024
Veterinary Assistant
VCA Northwest Animal Hospital
08.2021 - 04.2023
Bachelor of Science - Biology with a minor in Spanish
The University of Saint Mary