Lorena Mosquera
East Hartford,CT
Summary
Seasoned Lead Custodian with a proven track record at J&J Worldwide Services, excelling in team management and facility monitoring. Demonstrates expertise in chemical handling and maintenance, alongside exceptional communication skills. Achieved significant improvements in operational efficiency and safety standards, ensuring high levels of customer satisfaction without exceeding a 10% budget increase.
Overview
24
24
years of professional experience
Work History
Lead Custodian
J&J Worldwide Services
Windsor Locks, Connecticut
09.2024 - Current
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
- Developed schedules for custodial staff to ensure adequate coverage during peak hours.
- Trained new employees in proper use of cleaning products, equipment operation, safety procedures, and customer service protocols.
- Inspected work areas regularly to identify potential hazards or maintenance needs.
- Investigated complaints from customers regarding cleanliness issues; identified causes and implemented solutions accordingly.
- Ensured compliance with all applicable health and safety regulations related to the use of hazardous chemicals or other materials used in the course of custodial duties.
- Provided support in special projects such as carpet cleaning, floor refinishing, furniture moving, window washing.
- Created reports outlining job performance metrics for each member of the custodial team.
- Coordinated with building management on facility repairs or upgrades that may impact custodial services.
- Resolved conflicts between employees in a professional manner; addressed customer complaints quickly and efficiently.
- Facilitated communication between department heads regarding shared resources or facilities usage requests.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Implemented changes in response to changing business needs or customer demands.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Team Leader
C&W Services
Windsor Locks, CT
11.2004 - 08.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
Laundry Sorter
Manchester Memorial Hospital
Manchester , CT
07.2011 - 08.2016
- Inspected and separated soiled linens and garments into designated areas.
- Stocked shelves with freshly folded linens and garments.
- Assisted in maintaining a safe working environment by adhering to safety procedures.
- Adhered to established sanitation standards while handling soiled items.
- Organized dirty laundry according to type and color prior to washing process.
- Transported finished products from the sorting area to the storage area using appropriate equipment.
- Checked quality of finished goods before packaging them for delivery.
- Cleaned work area at the end of each shift.
- Provided assistance with other duties as assigned by supervisor.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
Custodian
GCA Services
Storrs, Connecticut
06.2008 - 10.2009
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
Custodian
Capitol Cleaning Contractors
Storrs
11.2007 - 06.2008
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Cleaned building floors by sweeping, mopping or vacuuming.
Machine Operator
Dst Output
South Windsor, Connecticut
04.2006 - 11.2006
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Inspect finished workpieces to ensure conformance with specifications.
- Observe machine operations to detect any problems or defects in the finished product.
Janitor
A.F Service
Wethersfield, Connecticut
06.2000 - 10.2005
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Maintain janitorial supply inventory.
- Cleaned building floors by sweeping, mopping or vacuuming.
Education
Professional Technician in Systematization -
The Fundación Centro Colombiano De Estudios Profes
Cali- Colombia05-1992
High School Diploma -
Instituto Universitario Tulio Enrique Tascon
Cali- Colombia07-1987
Skills
- Chemical Handling
- Maintenance and repair
- Waste disposal
- Window Washing
- Graffiti removal
- Building inspection
- Cleaning
- Team Management
- Communication
- Maintenance Scheduling
- Minor Mechanical Repair
- Stainless Steel Polishing
- Snow Removal
- Deep cleaning
- Floor waxing
- Rug shampooing
- Safety Standards and Protocols
- Communication and Interpersonal Skills
- Adaptability
- Equipment Operation
- Confidentiality
- Teamwork and Collaboration
- Multi-tasking
- Floor cleaning
- MSDS knowledge
- Organizational Skills
- Facility monitoring
Timeline
Lead Custodian
J&J Worldwide Services
09.2024 - Current
Laundry Sorter
Manchester Memorial Hospital
07.2011 - 08.2016
Custodian
GCA Services
06.2008 - 10.2009
Custodian
Capitol Cleaning Contractors
11.2007 - 06.2008
Machine Operator
Dst Output
04.2006 - 11.2006
Team Leader
C&W Services
11.2004 - 08.2024
Janitor
A.F Service
06.2000 - 10.2005
Professional Technician in Systematization -
The Fundación Centro Colombiano De Estudios Profes
High School Diploma -
Instituto Universitario Tulio Enrique Tascon