LORENA OROZCO
Legal Clerk
Wenatchee,WA
Summary
Legal Secretary equipped with positive attitude and proven success functioning well in legal office environments. Manages priorities for multiple high-profile attorneys with ease. Positive relationships with court officials, colleagues and law enforcement members. Dedicated and professional individual with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Assistant Teacher
Wenatchee Valley YMCA
Wenatchee, WA
01.2023 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supervised recess, lunch and daily student intake and dismissal.
LEGAL ASSISTANT
Counsel For Defense
Wenatchee, WA
12.2020 - 10.2021
- Completed electronic filings, initiated billing statements, and managed firm administrative matters
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Scheduled appointments, court appearances, and depositions for busy law firm
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Responded to client inquiries to provide accurate information and offer assistance
- Prepared and drafted correspondence and legal forms to maintain smooth communications
CHIEF DEPUTY REGISTRAR/FISCAL ASSISTANT/SECRETARY
Chelan-Douglas Health District
09.2013 - 07.2020
- Resolved escalated complaints and answered questions regarding policies and procedures
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Adhered to quality and service standards to support operational goals
- Participated in ongoing training to enhance own job skills and knowledge
- Issued vital records and filed into state registration system
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
CONSULTANT
New York Life Insurance
08.2007 - 12.2009
- Managed multiple cases simultaneously remaining calm, professional, and organized
- Processed and handled issues from agents to quickly resolve matters in a polite manner
- Reviewed and processed queues in a timely fashion for cases to move to underwriting review
- Bridged relationships between customers and internal teams, promoting flawless service
- Evaluated customer needs and feedback to drive product and service improvements
- Supported clients with business analysis, documentation, and data modeling
Education
High School Diploma -
Wenatchee High School
Wenatchee, WASkills
- Teller Transactions
- Process Optimization
- Honesty and Integrity
- Payment Reconciliation
- Data Entry and 10-Key
- Critical Thinking
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Document and Records Management
- Legal Terminology
Timeline
Assistant Teacher
Wenatchee Valley YMCA
01.2023 - Current
LEGAL ASSISTANT
Counsel For Defense
12.2020 - 10.2021
CHIEF DEPUTY REGISTRAR/FISCAL ASSISTANT/SECRETARY
Chelan-Douglas Health District
09.2013 - 07.2020
CONSULTANT
New York Life Insurance
08.2007 - 12.2009
High School Diploma -
Wenatchee High School