Lorena Perez Hernandez
Wraparound Facilitator
Richmond,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wraparound Care Coordinator
West Contra Costa Youth Service Bureau
Richmond, CA
12.2019 - Current
- Provide leadership in the assessment, development, implementation, and evaluation of individual wraparound plans for children and families.
- Assume responsibility for configuring and facilitating the child and family teams, coordinate, schedule, and facilitate child and family team meetings for the development of individualized wraparound plans.
- Assume responsibility for the Child and Family Plan implementation, management including activities and service delivery in conjunction with coordination of formal and informal resources.
- Completion of all required and appropriate documentation in a timely and thorough manner for each assigned child and family and maintains a comprehensive set of records according to the California State SB163 Wraparound regulations.
- Assist in monitoring Child and Family Plan expenses/budget and secures County Oversight team approval for overall budgeted plans; acts as the "steward" of flex funds for each Plan
- Provides crisis stabilization and management to child/family teams when plans disrupt and/or crisis situations occur; participate in the Wraparound After Hours On-Call system as directed by the Executive Director
- Documentation of daily progress notes, home & school visits, English-Spanish translator
Clinic Operations Assistant II
Portia Bell Hume Behavioral Health Center
Richmond, CA
08.2017 - 11.2019
- Provide general administrative and clerical support including scanning, faxing and copy to ProCare system.
- Maintain electronic and hard copy filing system.
- Perform data entry and scan documents
- Assist in resolving any administrative problems
- Answer calls from customer
- Maintain office supplies for the office
- Open, sort and distribute incoming correspondence.
- Petty cash handling
- Entry the Billing into PSP and ShareCare System for the Contra Costa County
- Audit the Clients Records for complete accuracy
- Eligibility verification for Medi-Cal and Medicare beneficiaries
File Clerk/ Bilingual Receptionist
NY Learning Center
San Pablo, CA
02.2017 - 06.2017
- Meet deadlines and prepare internal and external report and documentation in a timely manner
- Process and scan all files to be entered computer in digital database Utilized nursing process of assessment, planning, intervention, implementation and evaluation.
- Use scanners to convert forms, receipts, and reports into electronic format
- Perform general office duties such as typing, operating office machines, and sorting mail
- Participate in weekly staff meeting, monthly workshops and trainings, and other meeting such as the Provider Vendor Advisory Committee, Area Board 5, Developmental Disabilities Council, and relevant program collaborative
- Clock in and out all students daily into Procare system data
- Distribute all bills to the appropriate families according to payment schedules: monthly, bi-weekly, and weekly
- Processed tuition payments and receipts
- Maintain front desk calendar with up-to-date school break sessions, holidays, staff requested off days and staff meeting for different school districts
- Manage and maintain the current filing system, as well as adequate inventory of office supplies including appropriate documentation with approval signature and attached receipts.
- Provide word-processing and excel spreadsheet support
- Receive all new completed student and employees packets and ensure complete to input all of them into Procare System
City Carrier
United States Postal Service
Richmond, CA
06.2015 - 02.2017
- Deliver and collect mail on foot or by vehicle under varying road and weather conditions
- Filling and organized mail
- Delivered all parcels, classified, certified, express mail and collected electronic signature
- Maintain professional and effective public relations with customers and others
Education
Bachelors of Science Degree - Criminal Justice Law Enforcement
California State University East Bay
Hayward, CA12-2013
Associates of Applied Science - Criminal Justice Law Enforcement
Contra Costa Community College
Richmond, CA05-2011
Skills
- Bilingual (Spanish)
- Qualifacts Insync
- Exceptional communication skills
- Multi-tasking complex assignments
- 45wpm typing speed
- Critical thinking
- Aegis System
- Procare
- Neat Scanner System
- Total ABA Software
- PSP County System
- ShareCare System
- All Microsoft Office Software
- Behavioral Health Information
Certification
- CPR Certified
- AED Certified
- Basic First Aid for Adult, Child, and Infant
Timeline
Wraparound Care Coordinator
West Contra Costa Youth Service Bureau
12.2019 - Current
Clinic Operations Assistant II
Portia Bell Hume Behavioral Health Center
08.2017 - 11.2019
File Clerk/ Bilingual Receptionist
NY Learning Center
02.2017 - 06.2017
City Carrier
United States Postal Service
06.2015 - 02.2017
Associates of Applied Science - Criminal Justice Law Enforcement
Contra Costa Community College
Bachelors of Science Degree - Criminal Justice Law Enforcement
California State University East Bay