Lorena Phillips
Sesser
Summary
Skilled Event Coordinator with background in planning, executing, and evaluating corporate and social events. Excels at managing logistics, coordinating vendors, driving event promotion, and overseeing operations to ensure customer satisfaction. Previous roles have resulted in improved operational efficiency and enhanced guest experiences. A solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Chat Care Supervisor
Hyatt Corporation
Marion
07.2019 - 08.2025
- Progressed through roles from Guest Service Associate to Loyalty Program Specialist, then Care and Resolution Expert and ultimately to Chat Care Supervisor.
- Mentored colleagues as a mentor, assisting with complex inquiries via Teams chats.
- Expert Call Center environment handling diverse call types, including colleague assistance, sales, loyalty program inquiries, customer service, and escalations.
- Excelled in managing simultaneous guest interactions through the LIVE chat feature, demonstrating exceptional typing speed and accuracy.
Event Coordinator and Marketing Manager
River Radio of Southern Illinois
Carterville
12.2017 - 07.2019
- Orchestrated major events and promotions for six radio stations, including two Bridal Fair Expos and LoCash St Jude Benefit concerts, raising over $60,000 each for charity.
- Coordinated and executed events, ensuring seamless operations and positive attendee experiences.
- Collaborated with the Sales Team on strategic pitches and budget management for optimal station performance.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
Promotions Director
Withers Broadcasting
Marion
03.2015 - 12.2017
- Developed and executed promotions, live broadcasts, and contests, enhancing audience engagement across four radio stations.
- Oversaw social media content creation, prize inventories, and facilitated seamless live broadcasts.
- Oversaw budget allocation for promotional activities and events.
- Innovated client solutions with the Sales Team, contributing to successful campaigns.
- Established partnerships with local businesses for cross-promotional opportunities.
Assistant Teacher
Logan Street Daycare
Mt. Vernon
08.2013 - 03.2015
- Introduced children to structured learning, fostering vocabulary and social skills.
- Maintained open communication with parents, ensuring adherence to strict safety and procedural guidelines.
- Adhere to strict policies and procedures for inside and outside the classroom.
- Maintaining the safety and well-being of the children under my supervision at all times.
Flight Attendant
GoJet Airlines
Bridgeton
06.2012 - 06.2013
- Overseeing the safety of all passengers aboard.
- Overseeing the cockpit door and the safety of the pilots.
- Briefing the passengers on the safety features, rules, and regulations.
- Administrative Duties; such as inspection of planes and equipment, inventory of products on board, etc.
- Provide a comfortable environment for our passengers.
- Quick reaction and the ability to stay calm while following strict protocols and guidelines in the event of a disturbance or emergency.
- Ensured passenger safety through thorough pre-flight checks and emergency procedure reviews.
- Delivered exceptional customer service by assisting passengers with needs and inquiries.
- Managed in-flight operations by coordinating meal service and beverage distribution efficiently.
- Conducted safety demonstrations to educate passengers on emergency protocols and equipment use.
- Collaborated with crew members to maintain a positive cabin atmosphere during flights.
- Resolved passenger conflicts by employing effective communication and problem-solving skills.
Education
General Studies -
Southeast Missouri State University
Cape Girardeau, MO05.2012
General Studies -
Rend Lake College
Ina, IL07.2011
HS Diploma -
Sesser Valier High School
Sesser, IL05.2010
Skills
- Microsoft Office
- Word
- Excel
- Customer Service
- Event planning
- Marketing strategy
- Critical Thinking
- Problem Solving
- Flexibility
- Coaching and Mentoring
- Project Management
- Organization
- Vendor Coordination
- Sponsorship Development
References
Tom Miller, WJPF Radio Host and Programming Manager
Steve Falat, General Manager River Radio of Southern
Janet Jensen, Former General Manager Wither Broadcasting Marion
Holly Eldridge, Owner and CEO of Ash and Ivy
Angela Evans, County Board
Deborah Hutson, IDOC
Contact information provided upon request.
Timeline
Chat Care Supervisor
Hyatt Corporation
07.2019 - 08.2025
Event Coordinator and Marketing Manager
River Radio of Southern Illinois
12.2017 - 07.2019
Promotions Director
Withers Broadcasting
03.2015 - 12.2017
Assistant Teacher
Logan Street Daycare
08.2013 - 03.2015
Flight Attendant
GoJet Airlines
06.2012 - 06.2013
General Studies -
Southeast Missouri State University
General Studies -
Rend Lake College
HS Diploma -
Sesser Valier High School