Ronesha Price
Indianapolis,IN
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
8
8
years of professional experience
Work History
Customer Care Representative Chat Specialist I
Anthem Blue Cross BlueShield
08.2019 - Current
- Focused on proactively resolving members and/or providers questions and concerns using computer- based resources to find answers.
- Guiding members and providers with their healthcare needs by explaining benefits, helping find doctors via telephone calls, online chats or e-mails.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Supplied providers with medical information, authorization information, and benefit information regarding members.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Reliacard Cardholder Customer Service Representative
US Bank, Dial America
11.2015 - 08.2019
- Answering incoming calls and assisting customers with questions and concerns related to their reliacard accounts.
- Identifying and resolving customer issues using problem-solving skills.
- Continually maintaining working knowledge of our clients' accounts.
- Properly diagnosing customer needs and proactively educating them about features and benefits of credit card products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 100 calls per shift to meet fast-paced call center demands.
Education
Bachelor of Science - Business Administration- Financial Services
Indiana Tech
Indianapolis, IN05.2026
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN08.2013
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2013
Skills
- HIPAA
- Insurance Verification
- Medical Terminology
- Medical Scheduling
- Livechat Messaging
- Microsoft Office
Timeline
Customer Care Representative Chat Specialist I
Anthem Blue Cross BlueShield
08.2019 - Current
Reliacard Cardholder Customer Service Representative
US Bank, Dial America
11.2015 - 08.2019
Bachelor of Science - Business Administration- Financial Services
Indiana Tech
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Arsenal Technical High School
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