Brittany Simmons
Memphis,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Customer Expert I/Chat Support Representative
Teleperformance USA
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Managed approximately 20-50 incoming chats per day from customers.
Licensed Life and Health Insurance Agent
MATMAC Financial
02.2024 - 10.2024
- Developed and implemented promotional strategies to increase customer base.
- Monitored customer feedback and identified areas of improvement.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
Licensed Health Plan Advisor
Bloom Insurance Agency
07.2023 - 02.2024
- Assisting customers remotely in the Medicare sales department
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Generated leads through cold-calling, networking and other outreach methods.
- Managed approximately 20-45 incoming calls per day from customers.'
Patient Care Advocate
Foundever
12.2022 - 07.2023
- Customer service position working remotely to assist patients and members
- Maintained confidentiality of patient data and condition to safeguard health information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed approximately 30-50 incoming calls per day from customers.'
Coach Trainer/Team Leader
TJX Warehouse
10.2020 - 12.2022
- Responsible for training new hires as they come in
- Assigning lanes to associates
- Moving work to the associates sort lanes
- Making sure associates remain on task
- Data entry
Clerk
Volt/Fujitsu
04.2019 - 11.2020
- Pick, pack, and ship items through FedEx system
- Data entry
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High school or equivalent - Diploma
Booker T Washington High School
Memphis, TN05.2004
Skills
- Insurance sales
- Time management
- HIPAA
- Data Entry
- Organizational skills
- Windows
- Customer service
- Communication skills
- Multitasking Abilities
- Chat Support
- Live Chat messaging
- Computer skills
Certification
- Insurance Producer License
- Life Insurance License
- Driver's License
- Licensed Life Insurance Agent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Customer Expert I/Chat Support Representative
Teleperformance USA
10.2024 - Current
Licensed Life and Health Insurance Agent
MATMAC Financial
02.2024 - 10.2024
Licensed Health Plan Advisor
Bloom Insurance Agency
07.2023 - 02.2024
Patient Care Advocate
Foundever
12.2022 - 07.2023
Coach Trainer/Team Leader
TJX Warehouse
10.2020 - 12.2022
Clerk
Volt/Fujitsu
04.2019 - 11.2020
- Insurance Producer License
- Life Insurance License
- Driver's License
- Licensed Life Insurance Agent
High school or equivalent - Diploma
Booker T Washington High School
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