Lorena Ramos
Katy,TX
Summary
Assertive Biller with extensive experience in delivering exceptional customer service and effectively completing tasks. Cultivated a positive and collaborative work environment while maintaining professionalism in high-pressure situations. Committed to continuous growth and contributing to organizational success.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Account Biller/Data Entry Specailist
Percheron LLC
Katy, TX
10.2022 - Current
- Generate client invoices on a weekly, bi-weekly and/or monthly basis for high-value accounts using proprietary and accounting software.
- Reviewed and approved field agent time and expenses to ensure accurate billing.
- Researched and responded to client billing inquiries, enhancing client satisfaction.
- Work with operations management on billing inquiries
- Conducted collection inquiries to follow up on outstanding payments, facilitating timely revenue recovery.
- Enter billing information into proprietary billing system
- Compile and upload supporting documentation to client websites
- Provide any necessary documents requested by the accounting department
- Utilized various client portals such as AEP, Open Invoice, Ariba, Oracle, Fieldglass, and Vantage Point for efficient account management.
Account Dispute Specialist
Robert Half
Houston, TX
10.2021 - 04.2022
- Resolved account disputes through alternative dispute resolution, ensuring accurate complaint resolution and thorough account reconciliation.
- Executed credit card reconciliation process, identifying and addressing discrepancies to maintain financial accuracy.
- Processed credit card payments promptly.
- Processed credit card charges efficiently.
- Recorded credit card deposits accurately.
- Executed the credit card reconciliation process, identifying and addressing discrepancies to maintain financial accuracy.
- Created credit memos for customer accounts.
- Executed refund processes for customer returns.
Accounts Receivable Specialist (Service/Repair)
ThyssenKrupp Elevator
Atlanta, GA
09.2020 - 07.2021
- Executed collection and reporting activities to track outstanding accounts
- Initiated collection efforts for past due accounts, improving recovery rates
- Documented collection efforts in detail to ensure accurate tracking and follow-up
- Escalated collection efforts for overdue accounts to ensure timely recovery.
- Escalated collection efforts for overdue accounts
- Processed and posted daily cash receipts to maintain accurate financial records daily cash receipts and bank deposits.
- Maintain accounts receivable customer files with up-to-date billing information
- Process adjustments (debit / credit memos)
- Communicated outstanding AR issues to operations for timely resolution
Accounts Payable/Receivable
Professional Products Unlimited (Automation Temp Services)
College Park, GA
03.2019 - 09.2020
- Invoicing (SAP)
- Executed bank account reconciliation to ensure accuracy of financial records.
- Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data
- Verify discrepancies and resolve clients' billing issues
- Bank Account Reconciliation
- Prepares monthly financial statements
- Oversaw financial budgeting process, reviewing monthly expenses against budget forecasts to ensure fiscal discipline
- Collected payments for past due and up-to-date accounts via phone and email to maintain cash flow
- Processed invoices using SAP software to ensure timely billing.
- Recorded payments in SAP to update financial accounts accurately.
- Performed day-to-day financial transactions by verifying, classifying, computing, posting, and recording accounts receivable data for accurate financial reporting
- Perform day-to-day bookkeeping activities
- Executed payroll processing through Paychex to ensure timely employee compensation.
Shipping/Production Administrator
RILCO MANUFACTURING
Houston, TX
11.2017 - 03.2019
- Prepare paperwork such as a bill of lading, a commercial invoice, orders, invoices and shipper's letter of instruction and a packing list.
- Managed outgoing shipments by preparing documentation and coordinating logistics upon receipt of material orders.
- Obtained and compared quotes from multiple freight companies to assess pricing and service quality.
- Maintain a log with all tracking information and update project managers on their shipment.
- Prioritize the form of shipment (e.g. hot shot, next day, guaranteed or no rush) determine if shipment is domestic or international (e.g. ocean or air)
- Maintain a log with all tracking information and update project managers on their shipment.
- Entered shipping materials into the database for invoicing and created invoicing documents.
Accounts Receivable Assistant
Warehouse Rack Inc
Houston, TX
09.2015 - 09.2017
- Collected payments for past due and current accounts via phone and email to maintain cash flow.
- Posted customer payments accurately in Great Plains software to maintain financial records. using Great Plains
- Processed invoices using Great Plains software.
- Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
- Executed daily financial transactions by accurately processing and recording data to maintain financial integrity. financial transactions by verifying, classifying, computing, posting, and recording accounts receivable data to ensure accuracy.
- Verified discrepancies and resolved clients' billing issues to enhance customer satisfaction.
Pre-Foreclosure Evaluation Specialist
Caliber Home Loans
Oklahoma City, OK
06.2015 - 09.2015
- Completed pre-foreclosure reviews to refer loans for foreclosure based on company requirements.
- Prepared loans for timely foreclosure referral to align with company processes.
- Complete, monitor progress and ensure deadlines to be met for invoice approval, foreclosure referrals, foreclosure breach letters and collection letters.
Shipping Clerk/ Office Assistant
Rilco Manufacturing
Houston, TX
07.2013 - 02.2015
- Handled all outgoing shipments (paperwork) once I received an order of material that was ready to be shipped.
- Handled all outgoing shipments (paperwork) once I received an order of material that was ready to be shipped.
- Sourced and compared quotes from multiple freight companies to secure optimal pricing and service quality.
- Prioritized the form of shipment (e.g. hot shot, next day, guaranteed or no rush); determined if shipment was domestic or international (e.g. ocean or air)
- Shopped quotes from several freight companies to ensure quality and pricing.
- Maintained tracking log for all shipments and communicated updates to project managers for effective order management.
- Entered all shipped material into a database for invoicing and created invoicing documents.
Receptionist/ Assistant
Rilco Manufacturing
Houston, TX
05.2012 - 07.2013
- Greeted clients at front desk before meetings and provided necessary safety gear.
- Greeted clients before meetings and provided safety gear.
- Duplicated job folders for distribution to relevant personnel. and distributed to shop manager's inbox.
- Distribute incoming mail, and process outgoing mail.
- Recorded invoices into the system before processing for payment. before processing mail.
- Maintained conference room clean and ready for any occasion.
- Coordinated office operations by ordering and replenishing supplies., including ordering and replenishing supplies, including supply orders.
- Maintained cleanliness and readiness of conference room for various events.
Admissions Assistant
Oklahoma State University
Oklahoma City, OK
11.2010 - 02.2012
- Maintained student database while delivering high-quality service and support.
- Answered student inquiries promptly. Always maintained detail in all work duties and office
- Handled multifaceted clerical tasks, including answering phones, data entry, filing, and records management, as the assistant to the registrar and admissions offices.
Administrative Assistant
New Mexico Junior College
Hobbs, NM
06.2008 - 01.2010
- Performed clerical tasks in the counseling office, including answering phones, data entry, and filing.
- Communicated testing dates and results to students, ensuring they received accurate and timely information.
- Notified student of testing dates and results, providing detailed information.
- Provided assistance to students with enrollment processes and withdrawal procedures. Assisted students with enrollment and withdrawal processes at the counseling office.
Bookstore Clerk
New Mexico Junior College
Hobbs, NM
07.2007 - 06.2008
- Assisted students with the purchase of a book. Balanced cash register daily to ensure accuracy in transactions.
- Shipped online orders and maintained accurate records of store freight and inventory.
- Assisted New Mexico Junior College students with textbook and course material selection.
- Processed bookstore sales using point-of-sale register transactions and payment methods.
- Organized shelves, displays, and retail stock for college bookstore merchandise.
Education
Associate of Arts - General Studies
Lone Star College
Houston, TX 08.2016 - 05.2017
Associate of Applied Science -
New Mexico Junior College
Hobbs, NM 08.2004 - 05.2008
Skills
- Accounts Payable
- Accounts Payable
- Invoice processing
- AR
- Excel expertise
- Client Communication
- Document Preparation
- Presentation Creation
- AR
Languages
Spanish - Fluent
Personal Information
Spanish - Fluent
Timeline
Account Biller/Data Entry Specailist
Percheron LLC
10.2022 - Current
Account Dispute Specialist
Robert Half
10.2021 - 04.2022
Accounts Receivable Specialist (Service/Repair)
ThyssenKrupp Elevator
09.2020 - 07.2021
Accounts Payable/Receivable
Professional Products Unlimited (Automation Temp Services)
03.2019 - 09.2020
Shipping/Production Administrator
RILCO MANUFACTURING
11.2017 - 03.2019
Associate of Arts - General Studies
Lone Star College
08.2016 - 05.2017
Accounts Receivable Assistant
Warehouse Rack Inc
09.2015 - 09.2017
Pre-Foreclosure Evaluation Specialist
Caliber Home Loans
06.2015 - 09.2015
Shipping Clerk/ Office Assistant
Rilco Manufacturing
07.2013 - 02.2015
Receptionist/ Assistant
Rilco Manufacturing
05.2012 - 07.2013
Admissions Assistant
Oklahoma State University
11.2010 - 02.2012
Administrative Assistant
New Mexico Junior College
06.2008 - 01.2010
Bookstore Clerk
New Mexico Junior College
07.2007 - 06.2008
Associate of Applied Science -
New Mexico Junior College
08.2004 - 05.2008