Lorena Ringoot
11295 Biscayne Blvd - Miami,FL
Summary
Member of Les Clefs d'Or USA
Hospitality professional with expertise in elevating customer service and streamlining front-of-house operations to meet Forbes Standards. Focused on enhancing employee engagement and performance through strategic training and morale-boosting initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chef Concierge
Four Seasons Surf Club
Miami, FL
07.2024 - 09.2025
- Resolved guest issues through cross-departmental collaboration to enhance service efficiency.
- Managed vendor relationships to elevate service quality and guest satisfaction.
- Oversaw concierge operations, ensuring seamless experiences for all guests.
Chef Concierge & Guest Experience Manager
The Boca Raton
Boca Raton, Florida
12.2021 - 04.2024
- Led a diverse team of 14 members, encompassing concierges and event coordinators.
- Executed member events with precision, achieving outstanding party experiences.
- Conducted training sessions for staff focused on customer service excellence.
Concierge
W Fort Lauderdale
Fort Lauderdale, FL
08.2021 - 12.2021
- Coordinated pre-arrival outreach to enhance client engagement and satisfaction.
- Delivered personalized assistance to clients, addressing unique needs and reinforcing brand loyalty.
Art Gallery Manager
ANK Art Gallery
Fort Lauderdale, FL
08.2020 - 06.2021
- Supported daily operations by managing visitor inquiries and providing information.
- Participated in marketing efforts through social media and community engagement activities.
VIP Concierge
Lotte New York Palace Hotel Towers
New York, NY
08.2018 - 07.2020
- Planned tailored itineraries for VIPs based on interests and preferences during property stays.
- Maintained communication with third-party vendors to fulfill special requests from VIPs.
- Achieved 100 score in Forbes Inspection, demonstrating exceptional service standards.
Chef Concierge Manager
The Surrey
New York City, NY
08.2009 - 02.2018
- Achieved 100 score during Forbes inspection, reflecting operational excellence.
- Guided team members to ensure compliance with established operational standards.
Education
Hospitality Management
AHLEI
Boca Raton, FLHotel Management
FGV - Getulio Vargas
Rio De JaneiroMedia Studies - Journalism & Photo Lab
College Cidade Cidade
Rio De JaneiroSkills
- Multitasking
- Customer service
- Adaptability and flexibility
- Team development
- Performance evaluation
- Employee coaching
- Alice, concierge
- Medallia - CEM
- Jonas, club management
- I pool - cabanas reservations
- Seven Rooms - dining
- Hotsos - service
- Opera Cloud - PMS
- Revinate - CRM
- Kipsu - text messaging
- Unifocus - schedule and payroll
- Spa Soft - spa reservations
- Know Cross - service
Accomplishments
- Silver Plume Award Best Chef Concierge of New York City
- Big Apple Star Nominee Best Concierge New York City
Certification
- LCD Member - Golden Keys Association
- NYCAHC - New York Concierge Association Member
- SFCA - South Florida Concierge Association Member
- CPR AED First Aid Certification by American Red Cross 2023
- Safe Staff & Serv Safe Certification Expire June 2026
Languages
French
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Italian
Professional
Timeline
Chef Concierge
Four Seasons Surf Club
07.2024 - 09.2025
Chef Concierge & Guest Experience Manager
The Boca Raton
12.2021 - 04.2024
Concierge
W Fort Lauderdale
08.2021 - 12.2021
Art Gallery Manager
ANK Art Gallery
08.2020 - 06.2021
VIP Concierge
Lotte New York Palace Hotel Towers
08.2018 - 07.2020
Chef Concierge Manager
The Surrey
08.2009 - 02.2018
Hospitality Management
AHLEI
Hotel Management
FGV - Getulio Vargas
Media Studies - Journalism & Photo Lab
College Cidade Cidade