Russell Zwolinski
COVID 19 Care Coordinator/Contact Tracer
Chicago,IL
Summary
Solutions driven and client focused professional service provider eager to contribute to the ongoing COVID-19 battle. Leveraging 10 + years experience in Hospitality leadership along with strong medical knowledge and prior healthcare experience of 6 + years as a successful academic and private Internal Medicine Physician Proven interpersonal skills and strong communicator who understands the importance of maintaining client confidentiality. and relationship building. Skilled in working under pressure. Understands the importance of COVID-19 vaccination and has extensive prior experience in vaccine administration and IM injection
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Chef Concierge
Hotel Chicago -Autograph Collection Marriott
Chicago, IL
06.2015 - 08.2020
- Consistently delivered genuine hospitality, built and maintained relationships with hotel guests resulting in a large contingent of extremely loyal guests whose return stays & referrals generated, on a monthly basis, significant number of overnight stays
- Fostered and maintained team to be mutually accountable for delivering outstanding, personalized, and anticipatory guest services and focused on relationship building and constantly promoting hotel through local industry contacts, and actively contributing to local tourism publications
Chef Concierge
Holiday Inn Chicago Mart Plaza Hotel
Chicago, IL
03.2014 - 03.2015
- Provided excellent guest services which resulted in outpouring of positive guest reviews in first month which management credited with moving hotel up 10 spots on list ranking local hotels.
- Awarded Employee of the Month after first full month, which was unprecedented and required vote of Executive Management to waive usual 6 month waiting period.
- Nominated for 2014 Stars of the Industry Award by hotel management
- Accurately and efficiently handled Guest requests professionally and discretely with attention to detail and in collaboration with both in-house and community partners to fulfill infinitely diverse requests including but not limited to: tourism, business services, medical emergencies, police and government services, and event planning
- Featured in Concierge Hot Spots Concierge Preferred Aug-Sept 2014
- Receptive and intuitive in all communication on all platforms, empathetic to guest needs and focused on confidently eliciting concerns, and utilizing sound judgment and excellent problem-solving skills to identify solutions, all to provide comfort through reliable assistance.
Chef (Chief) Concierge
Hyatt Magnificent Mile Hotel
Chicago, IL
06.2012 - 12.2012
- Maintained highest service standards and guest satisfaction at Concierge desk through 4 changes in ownership\management and one abrupt major change in Hotel Flag - Wyndham to Hyatt in less than 7 years which was credited for providing consistency to loyal guests
- Facilitated daily operation of concierge desk and enhanced teams role as liaison between all other departments and guests, including resolving all guest concerns and queries
- Member of Chicago Hotel Concierge Association.
- Managed on-site evaluations, internal audits and customer surveys.
Chef (chief )Concierge
Wyndham Chicago Hotel
Chicago, IL
06.2005 - 12.2012
- Provided accurate, friendly and prompt guest services to a culturally diverse and international hotel guests, including both business and leisure travelers, on daily basis at heavily utilized concierge desk for a417-room luxury hotel
- Utilized excellent multi-tasking and astute problem-solving skills to assist minimum of 120 unique guest encounters daily while also responsible for running the sundry shop and business center
- Employee of the Year 2006
- Worked closely with guests, several elected officials from local, state and congressional offices, famous sport celebrates, movie stars, musical entertainers and CEO with high degree of respect for privacy.
- Managed store organization, maintenance and purchasing functions
- Generated spreadsheets detailing sales information
- Completed routine store inventories
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversaw daily operations to ensure high levels of productivity.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Attending Physician - Internal Medicine Partner
Michigan Avenue Internists, LLC
Chicago, United States
07.1996 - 02.2001
- Achieved partnership after first year.
- Directly involved with day to day management of busy medical practice with 8 full time physicians at 2 locations and 18-20 support staff
- Maintained strict confidentiality and adhered to all HIPPA guidelines and regulations.
- Medical media spokesperson and central figure for Florida Department of Citrus -"America's Sickest Cities" 1997-1998, one of their most successful annual campaigns in one of most successful marketing campaigns Appearing live in studio on national network morning shows as well as several local news stations via satellite media tour,
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Administered high level of care to patients using active listening and open-ended questioning.
- Associate Professor of Medicine at Northwestern Memorial Hospital
- Educated and mentored medical professionals, as award teaching attending, on effective strategies for managing acute and long-term requirements of different patients.
- Provided patients and families with in-depth information about conditions and treatment plans
Education
M.D. - Medical Doctor
Univ. of Illinois At Chicago -College of Medicine
Chicago, IL 08.1989 - 06.1993
Bachelor of Arts - Biology
University of Chicago
Chicago, IL 08.1985 - 06.1989
Skills
Policies and procedures
undefinedTimeline
Chef Concierge
Hotel Chicago -Autograph Collection Marriott
06.2015 - 08.2020
Chef Concierge
Holiday Inn Chicago Mart Plaza Hotel
03.2014 - 03.2015
Chef (Chief) Concierge
Hyatt Magnificent Mile Hotel
06.2012 - 12.2012
Chef (chief )Concierge
Wyndham Chicago Hotel
06.2005 - 12.2012
Attending Physician - Internal Medicine Partner
Michigan Avenue Internists, LLC
07.1996 - 02.2001
M.D. - Medical Doctor
Univ. of Illinois At Chicago -College of Medicine
08.1989 - 06.1993
Bachelor of Arts - Biology
University of Chicago
08.1985 - 06.1989
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