Lorena Rivera Medehuari
Phoenix,AZ
Summary
Experienced loan operations representative with 6 years of expertise as a loan data processor. Adept at managing risk and enhancing policy and procedure adherence. Diligent and detail-oriented, bringing extensive experience in the financial services industry. Seeking an opportunity to contribute skills and knowledge to a distinguished financial institution.
Overview
7
7
years of professional experience
Work History
Loan Servicing Representative Small Business CC
Wells Fargo
01.2024 - Current
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Gain extensive knowledge in data entry, analysis and reporting.
- Gain skills in records management and complete maintenance request
Business Support Relationship Associate
Wells Fargo
08.2022 - 10.2023
- Worked with Auto Dealership partners
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Limited the risk of excessive loan approvals and limited customer risk on failure to repay the loan.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and discuss bank decisions.
Operation Processor / Funding
Wells Fargo Auto
01.2019 - 08.2022
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing auto loan applications and other paperwork.
- Limit risk factors and strength bank compliance
- Collaborated with other departments to promptly process loan applications.
Community Organizer
Mi Familia Vota
06.2018 - 11.2018
- Built social networks to help our organization reach our goal
- Worked with different organizations to promote civic engagements and civil rights
- Promoted Youth Leadership skills to our younger generation.
Collector / Loan Officer
Fast Auto Loans, Inc
03.2018 - 06.2018
- Work on past due accounts starting with one day past due and forward
- Handled and review confidential information and explained legal documents to customers.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Researched accounts and completed due diligence to resolve collection problems.
Payment Processor / Debt Management Collector
Soaren Management
09.2017 - 03.2018
- Posted payments from customers via debit cards, cashier checks, ACH, and money orders
- Monitored accounts
- Send out settlement agreements
Cash Time Loan Center
August 15,2016- September 2017
- Contacted AZ Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Responded to customer requests for products, services, and company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelors Degree - Criminal Justice
Arizona State University
Phoenix05.2017
Associates Degree - Administration of Justice
Arizona Western College
Yuma, AZHigh School Diploma - undefined
Kofa High School
Yuma, AZSkills
- Proficient in 10-key
- Credit
- Team Player
- Loan Servicing
- Document analysis
- Documentation Review
- Loans
- Banking
- Bilingual in Spanish
- Customer service-focused
- Financial Services
References
- Maria Holmes, Manager, Well Fargo, 2501 S Price Rd, Chandler, AZ, (480) 599-3730
- Ryan Miller, Manager, Wells Fargo, 2501 S Price Rd, Chandler, AZ, (602) 463-5761
- Holly Visnaw, Supervisor, Wells Fargo, 2501 S Price Rd, Chandler, AZ, (520)402-9899
Timeline
Loan Servicing Representative Small Business CC
Wells Fargo
01.2024 - Current
Business Support Relationship Associate
Wells Fargo
08.2022 - 10.2023
Operation Processor / Funding
Wells Fargo Auto
01.2019 - 08.2022
Community Organizer
Mi Familia Vota
06.2018 - 11.2018
Collector / Loan Officer
Fast Auto Loans, Inc
03.2018 - 06.2018
Payment Processor / Debt Management Collector
Soaren Management
09.2017 - 03.2018
Cash Time Loan Center
August 15,2016- September 2017
Bachelors Degree - Criminal Justice
Arizona State University
Associates Degree - Administration of Justice
Arizona Western College
High School Diploma - undefined
Kofa High School
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