Lorena Romero
Memphis,Tennessee
Summary
Dynamic professional with experience at Kwik Tax Services, excelling in office administration and organization. Bilingual with strong time management skills, I enhanced client satisfaction by streamlining appointment scheduling and improving front desk operations. Proven ability to handle sensitive information discreetly while maintaining efficient communication and data entry practices.
Overview
2022
2022
years of professional experience
Work History
Tax Receptionist
Kwik Tax Services
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Medical Assistant
Hardy House Health. Proudly
Memphis, TN
04.2020 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Order Picker
Five Below Distribution Center
Olive Branch, MS
03.2019 - 04.2020
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Education
Medical Assistant - Medical
Concorde Career College
Memphis, TN03.2020
Skills
- Bilingual
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Hardy House Health. Proudly
04.2020 - 01.2022
Order Picker
Five Below Distribution Center
03.2019 - 04.2020
Tax Receptionist
Kwik Tax Services
Medical Assistant - Medical
Concorde Career College