Lorena Ruiz
Glassboro,USA
Summary
Customer Accounts Specialist with extensive experience at International Flavor & Fragrance, specializing in order management and process optimization. Proven ability to build strong customer relationships and enhance communication, resulting in high client satisfaction. Recognized for meticulous attention to detail and dedication to continuous improvement initiatives.
Overview
25
25
years of professional experience
Work History
Customer Accounts Specialist –Taste North America
International Flavor & Fragrance
North Brunswick, New Jersey
07.2023 - 11.2025
- Managed end-to-end Order to Cash process for timely order fulfilment in B2B support.
- Coordinated customer complaints and resolved operational issues effectively.
- Collaborated with customers, enhancing communication and sharing best practices.
- Processed credit and debit notes related to sales orders or customer complaints.
- Established strong partnerships with internal and external stakeholders.
- Optimized work processes and systems, contributing to continuous improvement initiatives.
- Achieved high client satisfaction through prompt resolution of billing disputes.
Billing
Americold Logistics
07.2022 - 07.2023
- Prepare and validate shipment details to initiate invoicing to customers.
- Responsible for Payroll processing.
- Work daily in conjunction with our Transportation Management team to confirm customer shipments.
- Heavy daily email correspondence/communication (Microsoft Outlook).
- Handle customer complaints or any discrepancy issue.
Logistic Coordinator
Americold Logistics
10.2019 - 07.2022
- Prepare daily schedule of Receipts and Deliveries of our customers.
- Process orders for shipments and/or receipts from our customers.
- Processed the received merchandise and assigned the discharge doors.
- Controlled the removal and unloading of empty containers and notified customers.
- Daily report of the department's activities for our customers.
Associate
Walmart
01.2018 - 01.2019
- Greeted and interacted with customers at all levels of engagement to provide excellent customer service.
- Replenished inventory on the sales floor to maintain a professional appearance.
Secretary of the Commission of Human Resources and Services
Carbones del Zulia, S.A.
01.2011 - 01.2017
- Managed all aspects of the recruitment process, including receiving and organizing recruitment requirements of personnel and services.
- Created contractual conditions to meet requirements of the organization to stay within compliance.
- Reviewed submitted offers to prepare accurate final report of open opportunities.
Legal Advisor
Maracaibo Municipality Mayor
01.2001 - 01.2009
- Acted as trusted and reliable advisor for municipal legal matters for the mayor.
- Supported decrees and resolutions, ensuring they were within regulation of the Municipality.
- Organization of meetings for new assignments of municipal government officials.
- Co-organizing the Mayor's activities, such as: Town Hall meetings, Ministerial meetings, local and national activities and travel.
Education
English Courses
Venezuelan American Center of Zulia (CEVAZ)
VENEZUELA01.2014
Qualification in Customs Management and Foreign Trade -
Escuela Nacional De Administración Y Hacienda Pública
VENEZUELA01.2005
Law Professional Degree -
Dr. Rafael Belloso Chacin University
VENEZUELA01.2000
Some College (No Degree) - Code of Conduct and Business Ethics, Harassment: Once and for all employee, Information Security Overview, Corporate IT Policies, Physical Security and Environmental Security, Internet Security and Safe Habits, Insider Threats, Security Outside the Office, Incident Reporting, Coaching for Improved Performance, Personal Leadership
Americold University
Jersey City, NJSkills
- Order management
- Process optimization
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Multitasking
Languages
- English
- Spanish
Timeline
Customer Accounts Specialist –Taste North America
International Flavor & Fragrance
07.2023 - 11.2025
Billing
Americold Logistics
07.2022 - 07.2023
Logistic Coordinator
Americold Logistics
10.2019 - 07.2022
Associate
Walmart
01.2018 - 01.2019
Secretary of the Commission of Human Resources and Services
Carbones del Zulia, S.A.
01.2011 - 01.2017
Legal Advisor
Maracaibo Municipality Mayor
01.2001 - 01.2009
English Courses
Venezuelan American Center of Zulia (CEVAZ)
Qualification in Customs Management and Foreign Trade -
Escuela Nacional De Administración Y Hacienda Pública
Law Professional Degree -
Dr. Rafael Belloso Chacin University
Some College (No Degree) - Code of Conduct and Business Ethics, Harassment: Once and for all employee, Information Security Overview, Corporate IT Policies, Physical Security and Environmental Security, Internet Security and Safe Habits, Insider Threats, Security Outside the Office, Incident Reporting, Coaching for Improved Performance, Personal Leadership
Americold University