LORENA SALINAS
HOUSTON,TX
Summary
Proactive Assistant Manager with extensive experience in overseeing operations, fostering positive work environments, and improving customer satisfaction. Skilled in inventory management, employee training, and cash handling. Known for strong problem-solving abilities and effective communication, driving successful business outcomes and seeking new opportunities to advance career.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
HARRIS COUNTY TAX OFFICE
07.2017 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Cashier
BAY AREA CLEANERS
01.2015 - 12.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
GED -
MISSION MILBY
Houston, TX01-2010
Skills
- Orientation and training
- Budgeting and finance
- Customer service and satisfaction
- Employee engagement
- Multitasking Abilities
- Problem-solving abilities
- Time management abilities
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
ASSISTANT MANAGER
HARRIS COUNTY TAX OFFICE
07.2017 - 10.2024
Customer Service Cashier
BAY AREA CLEANERS
01.2015 - 12.2016
GED -
MISSION MILBY
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