Lorena Shofner

Supervisor of Friendship Towers on weekends, 12 hour shifts which houses 118 residents.

Supervisor to 6 Resident Assistants for assisted living residents.

Kept Management / Staff updated on all activity and or concerns.

• Handled residents/family complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Generated reports detailing findings and recommendations.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Handled rental property leasing and collecting rent money.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Worked with customers and vendors for garment orders and advertising materials.
• Communication and phone skills.
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• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
• Supported clients : GE Capital, Equifax, GMAC and Federated Mainframe software.
• Provided Future Outlook Spreadsheets.
• Communication / Telephone and emails.
• Used relevant financial technology to generate reports and recommended courses of action to upper management.