Lorena Sierra Gantiva
New York,NY
Summary
Dynamic sales specialist with extensive knowledge in both sales and customer service. Proven track records of building customer relationships to meet company goal metrics and provide solutions based on customer needs. Highly motivated by working collaboratively and curious about technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SMB Account Executive
Monday.com
03.2022 - Current
- Identify new business opportunities from inbound leads and consulted them in the evaluation process to identify pain points and custom monday.com solutions
- Monitor portfolio of existing accounts with a focus retaining renewals, expansions of seats, and/or identify upsell product opportunities.
- Strengthened client relationships through regular communication via monthly check-ins, consulting on best practices and problem-solving workflows.
- Collaborated with internal teams & Partners to develop customized solutions that addressed unique needs of each SMB client.
Senior Sales Development Representative
Monday.com
05.2020 - 03.2022
- Generated sales pipeline for SMB, Mid-Market, and Enterprise segments by identifying high-potential prospects and conducting effective outreach campaigns.
- Streamlined lead qualification process, improving efficiency and accelerating deal closures.
- Contributed to the development of innovative sales training materials that streamlined onboarding for new Sales Development Representatives.
Sr Disputes Specialist
Square
11.2015 - 12.2018
- Serves as a liason between Square merchants and banks by supporting Square customer through the credit-card chargeback process.
- Supported customers via email and calls queues to problem-solve efficiently and strengthen chargeback case
- Managed caseloads of disputes effectively, ensuring timely processing of documentation in accordance with established banking procedures
- Created a customer service process for Spanish speaking merchants to call and email and managed Spanish chargebacks
- Collaborated with Customer Success to create an expedited phone line for merchant to quickly receive chargeback update
Education
Bachelor of Arts - International Relations
Saint Louis University
St Louis, MO12.2015
Skills
- Pipeline management
- Sales presentations
- Product knowledge
- Pipeline management
- Active listening
- Customer retention
- Relationship building
- Sales forecasting
- Team collaboration
Certification
UX Coursera Certification
Languages
Spanish
Native or Bilingual
Timeline
SMB Account Executive
Monday.com
03.2022 - Current
Senior Sales Development Representative
Monday.com
05.2020 - 03.2022
Sr Disputes Specialist
Square
11.2015 - 12.2018
Bachelor of Arts - International Relations
Saint Louis University
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