Lorena Valdez
San Diego,CA
Summary
Agile and adaptable leader experienced in coaching and mentoring with over 20years of experience in retail management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Currently seeking a retail management position with opportunity for advancements.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager, Executive Team Leader
Target
09.2020 - Current
- Drove total store sales, understood role in sales growth and how department contributed to store profitability.
- Championed customer loyalty programs and ensuring all team members were informing, educating and promoting, advocating visibly savings for guests
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
Sales Manager
Macy's
02.2019 - 09.2020
- Assessed sales reports to identify and enhance sales performance capitalizing on emerging trends
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Developed relationships with key partners, including clothing vendors
Assistant Store Manager
Macy's
02.2018 - 02.2019
- Promoted positive customer environment experience through day-to-day supervision and management of dual buildings. Consistently ranked top 2 in district for service and omni year over year results.
- Supported top-level decision making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Met and surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Interim Store Manager
Macy's
09.2017 - 02.2018
- Mentored 5 member executive sales team in applying effective sales techniques and delivering top-notch customer service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives with ranking of number two in district
- Retained talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
Sales Manager
Macy's
08.2006 - 09.2017
- Provided support and management of sales team of twenty-two, driving productivity and positive work environment for $4.5million business
- Delivered consistent and relevant feedback to sales personnel to improve selling skills
- Boosted customer satisfaction scores by addressing and correcting problems quickly
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Education
Bachelor of Science - Business Administration
University of Redlands
San Diego, CA3 2021
Skills
- Problem-Solving
- Goals and performance
- Mentoring and Coaching
- Customer experience
- Store Organization
- Time Management
- Hiring and Training
- Staff Scheduling
- Sales Growth
Timeline
Assistant Store Manager, Executive Team Leader
Target
09.2020 - Current
Sales Manager
Macy's
02.2019 - 09.2020
Assistant Store Manager
Macy's
02.2018 - 02.2019
Interim Store Manager
Macy's
09.2017 - 02.2018
Sales Manager
Macy's
08.2006 - 09.2017
Bachelor of Science - Business Administration
University of Redlands