Lorena Vasquez
San Simon,AZ
Summary
Professional with demonstrated expertise in regulatory compliance, risk management, and policy enforcement. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards. Strong focus on collaborative team efforts and achieving measurable results. Known for reliability, adaptability, and strategic problem-solving. Proficient in compliance audits, regulatory reporting, and developing effective compliance programs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Compliance Officer II
New Mexico Department of Transportation (NMDOT)
Lordsburg, NM
11.2025 - Current
- Monitors compliance with transportation regulations, permit requirements, and agency policies related to commercial vehicle operations
- Conducts reviews of permits, documentation, and operational records to ensure adherence to state and federal regulations.
- Provides guidance and information to internal departments, carriers, and the public regarding transportation compliance requirements.
- Coordinates with internal staff, inspectors, and external agencies to resolve compliance issues and support regulatory enforcement efforts.
- Utilizes agency systems, Microsoft Office Workspace for reporting, communication, and records management.
- Organizes and prioritizes multiple assignments in a fast-paced environment while maintaining high attention to detail
Transportation Engineering Permits Technician 3
Arizona Department of Transportation (ADOT)
Safford, AZ
10.2025 - 10.2025
- Conducted routine inspections of transportation infrastructure to ensure compliance with safety standards.
- Evaluated and reported on operational efficiencies, recommending enhancements to improve performance outcomes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Collaborated with engineering teams to implement effective solutions for roadway issues and improvements.
- Assisted in the development of preventive maintenance schedules for fleet vehicles and equipment.
- Coordinated permit reviews with internal departments, inspectors, and external stakeholders.
- Processed permit addendums, extensions of time, work notifications, and letters of acceptance for completed projects.
- Utilized Google Workspace, and agency systems for reporting, records management, and communication.
Processing Coordinator
SOS International
Willcox, Arizona
05.2024 - 03.2025
- Processed initial intake of detainees, ensuring accurate documentation and adherence to protocols.
- Oversaw the well-being of detainees outside secure facilities; conducted inventory, tagging, and secure storage of personal property for accountability and tracking.
- Communicated effectively in Spanish to support detainee interactions and documentation.
- Logged welfare checks and conducted visual inspections of temporary holding areas, recorded findings in designated processing systems.
- Prepared and maintained administrative reports and documentation related to property, transportation, and deportation procedures.
- Performed accurate data entry and record management in the e3 system.
- Linked family units and groups (FMU/FMG) within the e3 database for processing continuity.
- Managed property storage and conducted regular inventory audits.
- Led and documented detainee roll calls to ensure accountability.
Customer Service Representative 2
ADOT Enforcement & Compliance
San Simon, AZ
02.2016 - 04.2024
- Ensured compliance with company policies and procedures through accurate documentation and adherence to operational standards.
- Delivered exceptional customer service by identifying needs, resolving issues, and providing product information.
- Performed administrative duties including payment processing and account reconciliation to maintain financial accuracy.
- Communicated with customers via phone, email, and chat; assisted users in navigating the state website to obtain online permits.
- Provided guidance to customers regarding state permitting requirements for commercial vehicles.
- Accurately weighed commercial vehicles to verify compliance with state regulations.
- Applied knowledge of A.R.S. Title 17 and FMCSA regulations to ensure proper adherence to transportation laws.
- Served as the sole bilingual Spanish-English representative at the Port of Entry, facilitating communication with a diverse customer base.
- Utilized Google Workspace tools for documentation, communication, and workflow management.
Sales Associate
Bealls Llc
Willcox, US
05.2014 - 06.2019
- Provided in-person and phone support by answering customer inquiries and resolving complaints efficiently and professionally.
- Assisted customers in selecting products tailored to their individual needs and preferences.
- Maintained clean, organized, and visually appealing showroom and product displays to enhance the customer’s experience.
- Educated customers on product features, services, and promotions to support informed purchasing decisions.
- Collaborated with team members to ensure seamless, high-quality customer service throughout the shopping journey.
- Operated point-of-sale systems and performed cashier duties with accuracy and attention to detail.
Education
Cochise College
Willcox, AzSkills
- Data entry
- Data analysis
- Teamwork
- Teamwork and collaboration
- Microsoft Office applications
- Google Workspace application
- Document review
- Computer proficiency
- Software knowledge
- Multitasking
- Administration and operations
Certification
Active Tier 5 Security Clearance with the Department of Homeland Security
Languages
Spanish
Professional Working
Timeline
Compliance Officer II
New Mexico Department of Transportation (NMDOT)
11.2025 - Current
Transportation Engineering Permits Technician 3
Arizona Department of Transportation (ADOT)
10.2025 - 10.2025
Processing Coordinator
SOS International
05.2024 - 03.2025
Customer Service Representative 2
ADOT Enforcement & Compliance
02.2016 - 04.2024
Sales Associate
Bealls Llc
05.2014 - 06.2019
Cochise College