Lorene James
Durango,USA
Summary
Office Manager with over 12 years of experience in multi-location operations, driving revenue growth and enhancing team performance. Managed daily operations, including financial oversight of accounts totaling $1.1 million and staff supervision. Focused on fostering collaboration and process improvements to ensure operational excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Caliber Collision
Parker, CO
01.2020 - 04.2026
- Managed daily office operations and ensured smooth workflow efficiency.
- Coordinated scheduling for team members and maintained appointment calendars.
- Facilitated communication between departments to support collaboration.
- Trained new staff on office procedures and company standards.
- Assisted in budget preparation and monitored office expenses closely.
- Maintained accurate financial records for accounts receivable and payable, supporting seamless operations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed timecards for all staff, guaranteeing timely payroll.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw inventory management and ordered supplies.
- Conducted safety walks for OSHA compliance, promoting a safe work environment.
- Managed store sales totaling $1.1 million, driving revenue growth and customer engagement.
- Collaborated with manager to support 23 team members in achieving operational goals.
- Posted parts and reconciled statements, ensuring inventory and financial accuracy.
Office Manager
Pacific Elite Collision Center
Van Nuys
01.2018 - 01.2020
- Ensured accurate financial records by performing all accounts receivable and payable tasks, posting receipts, and making daily deposits.
- Processed new hire packets and documentation in compliance with corporate procedures.
- Managed administrative and communication tasks for each DRP account to guarantee compliant estimates.
- Utilized CCC1 for administrative reporting, enhancing communication with corporate and regional managers.
- Posted all parts and sublet vendor invoices to support timely vendor payments.
- Conducted customer service follow-up and managed incoming calls to strengthen client relations.
- Copied estimates into CCC1 and prepared necessary supplements to maintain current documentation.
- Collaborated with regional manager at underperforming locations, contributing to improved regional KPI performance.
Office Manager
Lone Hill Collision Center
Glendora, CA
01.2016 - 01.2018
- Oversaw petty cash management and executed outside marketing and business development initiatives, building relationships with local businesses, charity groups, and insurance agents to enhance shop visibility
- Assumed multiple roles for ownership, performing receptionist duties and managing accounts receivable to ensure timely collections
- Posted receipts and tracked all transactions, maintaining accurate financial records
- Generated daily reports for owner, detailing delivered not closed, WIP, AR, daily schedules, deposits, and credit card batch reports to support informed decision-making
- Posted parts invoices for both mechanical shop and collision center, supporting inventory management
- Prepared and submitted insurance supplements, ensuring accurate balancing and efficient closure of repair orders
- Manually matched all adjusted claims into CCC1 from various estimate platforms, ensuring data accuracy
Office Manager
ICC Collision Center Culver City
Culver City
01.2014 - 12.2014
- Worked directly with staff on a turnaround strategy, successfully improving processes, KPI performance, and maintaining CARS admin requirements
- Managed VRTS, appointments, revisions, and AR, ensuring operational continuity during location transition
- Assisted and trained location Office Manager on administrative duties during staff transitions due to location sale
- Handled all corporate reporting for the location, maintaining accurate and timely documentation
- Executed process improvements and ensured compliance with Mercury DRP requirements at Torrance location
Receptionist/Office Manager
ICC Collision Center
Avondale, AZ
01.2012 - 12.2012
- Promoted to Office Manager within 18 months before transferring to Los Angeles, demonstrating strong performance and leadership
- Assisted Office Manager with administrative tasks to support efficient office operations
- Answered phones, prepared corporate daily numbers, and managed deposits for accurate financial reporting
- Collaborated with GEICO RX staff for 2 years to streamline operations, enhancing overall workflow
- Supported a GEICO RX/FX location with average shop sales of $325K per month by scheduling and processing 10+ RX appointments daily
Concierge and Liaison Between Insurance Agencies and the Repair Shop
ICC Collision Center
Santa Ana
01.2008 - 12.2010
- Improved customer experience and satisfaction by serving as Concierge and Liaison between Insurance Agencies and Repair Shop, facilitating effective communication.
- Generated over $1,200,000 in sales within twelve months by cultivating strong relationships with insurance agencies
- Conducted field marketing from 2008-2010, visiting agents to promote Top Tier Insurance Policies and increase DRP volume
- Transitioned to Arizona as office administrator and receptionist, assuming additional responsibilities to support daily operations
Education
Associate's degree -
Marymount College
Palos Verdes Estates, CA06-2006
Bachelor's degree -
California State Polytechnic University, Pomona
Pomona, CA08-2026
Skills
- Account reconciliation processes
- Accounts management
- Payroll compliance
- Financial reporting
- Deposit reconciliation
- Documentation
- Sales strategy
- Performance indicators
- Administrative management
- Vendor management
- Supply chain management
- Calendar management
- Scheduling coordination
- Admin support
- Clerical support
- Process improvement
- Workflow optimization techniques
- Data retrieval systems management
- Compliance monitoring practices
- Customer service and relations
- Team collaboration
- Staff training and coaching
- Conflict resolution strategies
- Organizational skills
- Senior leadership assistance
- Compliance monitoring practices
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Office Manager
Caliber Collision
01.2020 - 04.2026
Office Manager
Pacific Elite Collision Center
01.2018 - 01.2020
Office Manager
Lone Hill Collision Center
01.2016 - 01.2018
Office Manager
ICC Collision Center Culver City
01.2014 - 12.2014
Receptionist/Office Manager
ICC Collision Center
01.2012 - 12.2012
Concierge and Liaison Between Insurance Agencies and the Repair Shop
ICC Collision Center
01.2008 - 12.2010
Associate's degree -
Marymount College
Bachelor's degree -
California State Polytechnic University, Pomona