Lorene Owens
Lake City
Summary
Dynamic Shift Manager with a proven track record at Inspire Brands, excelling in employee training and customer service. Enhanced operational efficiency through process improvements, reducing wait times significantly. Skilled in cash handling and decision-making, fostering a collaborative team environment while ensuring compliance with safety protocols.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
Inspire Brands
2017 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained and developed team members on operational procedures and safety protocols.
- Monitored inventory levels and coordinated timely restocking of supplies.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Managed employee schedules to optimize labor costs and productivity levels.
- Conducted performance evaluations to provide constructive feedback and support growth.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Collaborated with management to align team goals with organizational objectives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Prep Manager
Inspire Brands
2017 - Current
- Coordinated daily prep activities to ensure timely meal service and quality standards.
- Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency.
- Trained new staff on food safety protocols and kitchen equipment usage for compliance.
- Streamlined food preparation processes, reducing waste and improving workflow efficiency.
Education
High School Diploma - Nursing
Denton High
Denton, TX05.1987
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Certification
Serfsave
Timeline
Shift Manager
Inspire Brands
2017 - Current
Prep Manager
Inspire Brands
2017 - Current
High School Diploma - Nursing
Denton High