Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorens Castro

Lorens Castro

Providence,RI

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed. Proven ability to enhance customer experiences and efficiently manage transactions. Skilled in maintaining cleanliness and comfort, as demonstrated during my tenure at Hotel Marriott. Committed to delivering exceptional service while fostering a welcoming environment.

Overview

3
3
years of professional experience

Work History

Cajera

Forever 21
08.2024 - 10.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Housekeeper

Hotel Marriott
05.2023 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Servicio al Cliente

Madrag Clothing Store
01.2023 - 04.2023

Effectively handled consumer requests.

Education

3ro Bachiller - N/A

Escuela Panamá (Cenapec)
República Dominicana

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Languages

Spanish
Full Professional

Timeline

Cajera

Forever 21
08.2024 - 10.2025

Housekeeper

Hotel Marriott
05.2023 - 12.2023

Servicio al Cliente

Madrag Clothing Store
01.2023 - 04.2023

3ro Bachiller - N/A

Escuela Panamá (Cenapec)
Lorens Castro