Team Lead
Wal-Mart Supercenter
Hi, I’m
Lorenza Mangel
Bastrop,TX
Summary
Dynamic Team Lead at Wal-Mart Supercenter with a proven track record in coaching and mentoring, enhancing team performance through quality control and attention to detail. Successfully improved customer satisfaction by implementing effective conflict resolution strategies and fostering a collaborative work environment, driving significant improvements in service delivery and operational efficiency.
Work History
Wal-Mart Supercenter
Team Lead
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Del Rio High SchoolDelmita, TX
High School Diploma from Basics
08.1988
Southwest Texas Junior CollegeDel Rio, TX
No Degree Went To School For 2 Yrs from General Basics
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Performance improvement
- Performance monitoring
Languages
English
Native or Bilingual
Timeline
Del Rio High School
High School Diploma from Basics
Southwest Texas Junior College
No Degree Went To School For 2 Yrs from General Basics
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