Experienced customer service and sales professional with a strong background in compliance, accurate order processing, and client support. Skilled in fast-paced office environments, clear communication, and maintaining smooth customer interactions.
Overview
1
1
Language
5
5
years of professional experience
Work History
Sales Agent
Spectrum
El Paso, Texas
09.2025 - Current
Successful sale of Spectrum internet, TV, and voice packages served residential customer needs.
Provided clear service support to help customers identify account options aligned with current needs.
Utilized product knowledge to enhance customer understanding of available options.
Compliance-focused outreach kept Spectrum sales conversations aligned with required scripts and guidelines.
Processed orders accurately to ensure seamless customer transactions using Spectrum sales and billing systems.
Receptionist Administrator
First Community Mortgage
El Paso, Texas
04.2021 - 09.2025
Greeted clients and managed front desk operations, ensuring a welcoming atmosphere for mortgage office visitors.
Answered incoming calls and routed inquiries to loan officers.
Scheduled and coordinated appointments for borrowers, agents, and internal mortgage staff to optimize workflow.
Assisted borrowers with forms, disclosures, and basic application questions.
Prepared loan folders and organized borrower documents for processing.
Scanned, filed, and updated confidential mortgage records accurately.
Coordinated mail, deliveries, and supply inventory to support efficient branch operations.
Education
Some College (No Degree) - Business Administration
El Paso Community College
El Paso, TX
09-2026
Skills
Sales techniques
Sales support
Sales administration
Sales coordination
Microsoft Excel
Document management
Customer service
Customer assistance
Communication skills
Languages
Spanish
Professional
Timeline
Sales Agent
Spectrum
09.2025 - Current
Receptionist Administrator
First Community Mortgage
04.2021 - 09.2025
Some College (No Degree) - Business Administration