Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorenza G. Contreras

El Paso,TX

Summary

Experienced customer service and sales professional with a strong background in compliance, accurate order processing, and client support. Skilled in fast-paced office environments, clear communication, and maintaining smooth customer interactions.

Overview

1
1
Language
5
5
years of professional experience

Work History

Sales Agent

Spectrum
El Paso, Texas
09.2025 - Current
  • Successful sale of Spectrum internet, TV, and voice packages served residential customer needs.
  • Provided clear service support to help customers identify account options aligned with current needs.
  • Utilized product knowledge to enhance customer understanding of available options.
  • Compliance-focused outreach kept Spectrum sales conversations aligned with required scripts and guidelines.
  • Processed orders accurately to ensure seamless customer transactions using Spectrum sales and billing systems.

Receptionist Administrator

First Community Mortgage
El Paso, Texas
04.2021 - 09.2025
  • Greeted clients and managed front desk operations, ensuring a welcoming atmosphere for mortgage office visitors.
  • Answered incoming calls and routed inquiries to loan officers.
  • Scheduled and coordinated appointments for borrowers, agents, and internal mortgage staff to optimize workflow.
  • Assisted borrowers with forms, disclosures, and basic application questions.
  • Prepared loan folders and organized borrower documents for processing.
  • Scanned, filed, and updated confidential mortgage records accurately.
  • Coordinated mail, deliveries, and supply inventory to support efficient branch operations.

Education

Some College (No Degree) - Business Administration

El Paso Community College
El Paso, TX
09-2026

Skills

  • Sales techniques
  • Sales support
  • Sales administration
  • Sales coordination
  • Microsoft Excel
  • Document management
  • Customer service
  • Customer assistance
  • Communication skills

Languages

Spanish
Professional

Timeline

Sales Agent

Spectrum
09.2025 - Current

Receptionist Administrator

First Community Mortgage
04.2021 - 09.2025

Some College (No Degree) - Business Administration

El Paso Community College
Lorenza G. Contreras