Lorenzo Benitez-Rocha
Grand Terrace,CA
Summary
An ambitious UCR graduate with a strong history of face-to-face customer service experience and money handling skills. A team-player, critical thinker, and relationship builder in the workplace. Seeking a professional career in finance to expand on knowledgeable expertise in the field while achieving company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Esporta (Fitness International)
San Bernardino, CA
01.2024 - Current
- Processed and maintained daily records of all transactions, including payments and cancellations through the POS system
- Completed EFT Clear-Ups on membership balances and accounts
- Provided assistance if and when guests may have questions, comments, and concerns about the club
- Fulfilled club pride duties such as: greeting and servicing guests, ensuring cleanliness of the gym
Marketing Manager
Altius Test Prep
Riverside, CA
01.2023 - Current
- Applied proper marketing techniques for networking, awareness, sales, and services
- Arranged and scheduled meetings for upper management, advisors, clubs, and students
- Utilized organizational skills for planning of events, forms, and timesheets on Microsoft Office (Excel)
- Fulfilled marketing duties such as: postering, market research, and tabling
Steward/Event Staff Member
UCR Student Recreation Center
Riverside, CA
03.2023 - 12.2023
- Engaged in high levels of customer service and satisfaction in numerous occasions
- Provided assistance to patrons as necessary upon requests
- Performed all duties assigned by the UCR Recreation Center Management
- Prepared reports concerning activity occurring during the shift. Reports may include behavior problems, personnel problems, and deficiencies in building maintenance, cleanliness, security, damage, or unusual occupancy during the shift.
Order Processor/Picker
Lamps Plus Distribution Center
Redlands, CA
09.2020 - 05.2022
- Collaborated with other team members to coordinate tasks in a timely manner
- Utilized effective verbal communication to meet quotas at the end of each shift
- Met above standards by accomplishing a productivity rate of 160% over 100% monthly
- Executed a 4/10 schedule previously and reliant on working overtime when needed
Crew Member Cook
McDonald's
Grand Terrace, CA
09.2019 - 09.2020
- Effectively collaborated with other crew members in a team-oriented environment
- Exercised communication skills to provide efficient service
- Performed cashier and money handling duties including verifications of transactions
- Developed multiple expertise: multi-tasking, high level customer service, leadership skills
- Operated a short staffed kitchen in multiple occasions upon leadership
Education
Bachelor of Science - Business Administration And Management
University of California, Riverside
Riverside, CA09.2023
Associate of Science - Business Administration
Riverside City College
Riverside, CA12.2021
Skills
- Customer Service/Satisfaction
- Microsoft Office (Excel)
- Cash Handling
- Communication (Verbal and Written)
- Interpersonal
- Leadership (Shift Lead)
- Networking
- Organization (Google Calendar, Notes)
Timeline
Front Desk Associate
Esporta (Fitness International)
01.2024 - Current
Steward/Event Staff Member
UCR Student Recreation Center
03.2023 - 12.2023
Marketing Manager
Altius Test Prep
01.2023 - Current
Order Processor/Picker
Lamps Plus Distribution Center
09.2020 - 05.2022
Crew Member Cook
McDonald's
09.2019 - 09.2020
Bachelor of Science - Business Administration And Management
University of California, Riverside
Associate of Science - Business Administration
Riverside City College
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