Lorenzo Biggs

●Supervised daily service scheduling for children among several agencies.

●Entered weekly accounts payable and monthly remittances accurately in Excel.

●Coordinated with team to ensure timely completion of daily tasks.

●Enforced internal accounting controls to uphold financial security.

●Handled inquiries from agencies through telephone and email communications.

●Managed voiding process of agency requests in Elwyn system 'SPROUT.'

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.

• Enhanced internal controls for expense reporting, resulting in improved financial data accuracy.
• Initiated process improvements that led to more efficient handling of high-volume invoice processing tasks.
• Maintained organized filing system for all accounts payable records, ensuring easy access to information when needed.
• Contributed to successful automation initiatives within the department by researching best practices and making recommendations based on findings.
• Reviewed potential duplicate payments prior to release, preventing overpayments and preserving company resources.
• Improved invoice processing accuracy by implementing a new accounts payable software system.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Cross-sold bank products and services to meet customer needs and provide options.

• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Managed team of numerous employees, delegated tasks and held each employee accountable for completing assignments.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Built and designed large displays weekly to promote specific products.
• Handled cash register, returns, and refunds.