Lorenzo Brooks
Charlottesville,VA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at UVA Health through expert time management and exceptional team collaboration. Skilled in sanitation practices and problem-solving, significantly improved workplace safety and service delivery. Demonstrates strong customer service and verbal communication abilities, ensuring high-quality outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Dietary Aide
UVA Health
07.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Food Runner
Boar's Head
10.2022 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Merchandiser
PepsiCo
09.2021 - 05.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Loader and Unloader
Tri-Dim Filter Corporation
10.2017 - 07.2020
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Stocker
Walmart
01.2015 - 09.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA06.2013
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Team Collaboration
- Verbal Communication
Timeline
Dietary Aide
UVA Health
07.2023 - Current
Food Runner
Boar's Head
10.2022 - 03.2023
Merchandiser
PepsiCo
09.2021 - 05.2023
Loader and Unloader
Tri-Dim Filter Corporation
10.2017 - 07.2020
Stocker
Walmart
01.2015 - 09.2017
High School Diploma -
Charlottesville High School
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