Lorenzo Castro
Whittier,CA
Summary
Dynamic Crew Trainer with a proven track record at McDonald's, specializing in elevating customer service standards and enhancing food safety protocols. Excelled in mentoring employees, leveraging both exceptional employee training skills and active listening to foster continuous development. Achieved significant improvements in team performance through effective leadership and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
09.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Highschool Diploma -
La Habra Highschool
La Habra, CA07.2023
Skills
- Customer service
- Employee training
- Cash handling
- Easy learner
- Fast learner
- Active listening
- Food safety understanding
- Continuous development
Timeline
Crew Trainer
McDonald's
09.2023 - Current
Highschool Diploma -
La Habra Highschool
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