Lorenzo DiPippo
Derry,NH
Summary
Seasoned Account Manager with 30+ years of experience in managing client accounts. Skilled in effective communication and strategic sales approaches that drive sales performance. Track record of increasing revenue through new client acquisition and maintaining strong relationships with current clients.
Overview
39
39
years of professional experience
Work History
Support Manager
Manchester Airport
04.2022 - Current
- Managed daily operations, ensuring efficient support department functionality.
- Monitored interactions between employees and customers to evaluate service quality.
- Organized workshops and shared resources to foster a culture of continuous learning.
- Developed strong relationships with customers to boost satisfaction levels.
- Mentored junior staff, offering guidance to enhance skills and career growth opportunities.
- Reduced customer complaints through proactive troubleshooting strategies and preventive measures.
District Manager
Baumann, Inc
03.1990 - 05.2019
- Cultivated relationships with key accounts to drive customer satisfaction.
- Generated comprehensive reports on account performance for senior management presentations.
- Trained and mentored new Account Managers for successful onboarding.
- Analyzed client data to uncover growth opportunities.
- Conducted market research to identify potential customer segments.
Customer Service Manager
Baxter International Inc
02.1987 - 03.1990
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Supervised 21 staff members in customer service, contract/rebate departments
- Monitored staff performance to ensure adherence to customer service standards.
Education
Bachelor of Science - Business Administration
Northeastern University
Boston, MA06-1992
Skills
- Team training and development
- Customer service excellence
- Problem solving strategies
- Sales goal achievement
- Vendor relationship management
- Brand management expertise
- Contract negotiation skills
- Contract preparation
- Needs analysis techniques
Timeline
Support Manager
Manchester Airport
04.2022 - Current
District Manager
Baumann, Inc
03.1990 - 05.2019
Customer Service Manager
Baxter International Inc
02.1987 - 03.1990
Bachelor of Science - Business Administration
Northeastern University